[otrs] Working time function

Hello! I'm trying to use the $TimeObject->WorkingTime() function, but is not returning anything! Am I doing something wrong? I already checked the parameters, but still is not returning anything Thanks and regards! María Alejandra Piedra

[otrs] Automated stat generation - Cron

Hi, i'm trying to use the Automated stat generation. For that i've test the command : perl mkStats.pl -n 10013 -r myem...@myadress.com -s o...@myadress.com -m Stat List of tickets closed, Resolution time The stat 10013, if i use it from the web interface generate a chart.But when i receive it in

Re: [otrs] otrs Digest, Vol 22, Issue 30

--- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100712/c574ef1e/attachment-0001.html> -- Message: 2 Date: Mon, 12 Jul 2010 04:02:44 -0700 From: sri.ramadu...@hitachigst.com Subject: [otrs] I am out sick and wi

Re: [otrs] Remove system Email from CC field when answering a ticket

Hello Amit Sharma, It works, thank you ! Best regards. TanaT Amit Sharma a écrit : Hi, Here is the solution. I tried and it worked for me as well! http://lists.otrs.org/pipermail/otrs/2009-March/025993.html regards, amit --- On *Fri, 9/7/10, TanaT //* wrot

[otrs] I am out sick and will be returning only on Tuesday 07/13

I will be out of the office starting 07/12/2010 and will not return until 07/13/2010. I will be on medical leave returning to work on Tuesday 07/13. Please contact the SAP Hotline on all SAP issues. Please contact my Manager, Charles Yeh, on all other issues. -

[otrs] FW: Agent Email-Ticket doesn't work

Hello, Does anybody have an idea about this problem? _ From: Jurjen Verhoeff Sent: woensdag 7 juli 2010 14:25 To: 'otrs@otrs.org' Subject: Agent Email-Ticket doesn't work Hello, For some reason the Email-Ticket (Create new email-ticket and send thi

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

I think I figured out my problem but am not sure how to solve. All those alter table statements that fail with error besides the first drop statement that cannot resolve table name, are because the new tables that the script created that its trying to make a foreign key restraint are of typ

[otrs] List of closed ticket sorted by response time

Hi', I'm testing the default stat 10002 List of closed ticket sorted by response time, when i execute it, there is no data in the graph, do we need to change something in the default stat config ? Thx