[otrs] SOAP problem

Hi, I would like to create tickets and articles via OTRS SOAP interface. This is what I have done so far. - added SOAP user and pass at OTRS Administrator menu (Framework-Core::SOAP) - installed SOAP::Lite Perl package - ran otrs.checkModules it looks fine. - ran rpc-example.pl with the

Re: [otrs] Working time function

Hey there! Any hints on this issue? Thanks and regards Maria Alejandra Piedra De: Alejandra Piedra Enviado el: Lunes, 12 de Julio de 2010 10:58 a.m. Para: 'otrs@otrs.org' Asunto: Working time function Hello! I'm trying to use the $TimeObject-WorkingTime() function, but is not returning

[otrs] Multiple mails by User

I`m trying to configure an OTRS instance, but i need to send the notification to the user via Mail and SMS, I have an address to send the email to SMS, but I can`t find how to configure one user with two address. Someone made this kind of configuration ?? Martin Waichman Director

Re: [otrs] SOAP problem

On 7/14/10 3:47 PM, Sándor Fehér wrote: Hi, I would like to create tickets and articles via OTRS SOAP interface. This is what I have done so far. - added SOAP user and pass at OTRS Administrator menu (Framework-Core::SOAP) - installed SOAP::Lite Perl package - ran otrs.checkModules it looks

Re: [otrs] SOAP problem

Hi Roy, Thanks a lot! I changed sysread to read accordingly and now it works fine. regards., Sandor 2010.07.14. 22:01 keltezéssel, Roy Kaldung írta: On 7/14/10 3:47 PM, Sándor Fehér wrote: Hi, I would like to create tickets and articles via OTRS SOAP interface. This is what I have done

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

For anyone that cared, I resolved this by changing all of the tables needing the foreign key mapping to innodb. All new tables are config'd for innodb storage and the references table below were myisam(left over from old install). Thus the script created new innodb tables and couldn't create

Re: [otrs-de] OTRS für Rückrufservice nutzen

Guten Tag Patrick Gross, Wenns dir reicht nen Clöick to Dial Link im Ticket zu haben, schau dir das mal an: http://forums.otrs.org/viewtopic.php?f=36t=3702 am Dienstag, 13. Juli 2010 um 14:18 schrieben Sie: PG Hallo zusammen, PG PG wir möchten unseren Kunden/Interessenten die Möglichkeit

Re: [otrs-de] OTRS für Rückrufservice nutzen

Vielen Dank für deine Einschätzung. Dann mache ich mich mal an das Formular. Wenn es dann um die Auswertungen geht, werde ich mich wohl wieder melden. Da bin ich noch ziemlich unbeleckt. Gruß Patrick Von: Johannes Nickel [mailto:johannes.nic...@dbcarsharing.de] Gesendet: Dienstag, 13.

[otrs-de] Benachrichtungen zeitlich einschränken

Hallo Liste, ist es möglich die Benachrichtigungen auf einen bestimmten Zeitraum für bestimmte User einzuschränken? Wir haben Kollegen in einer anderen Zeitzone und hätten es gerne so, dass zu unserer Nachtzeit wir keine Notification bekommen, die Kollegen aber. Zu unserer Tageszeit dann genau