Hello,
I run otrs 2.4.7 under centos and I use external mysql backend for customers.
I am wondering how do I change notification which a customer gets via
e-mail when an agent updates his ticket? Currently full text of update
gets sent to a customer and I want to limit that to may be 50
characters.
Hi,
It seems I got the problem. In this way otrs expects the ticket's
subject and body in utf8.
My database is in iso-8859-2 and it is set in Config.pm as default char set.
I don't know how can I set this in soap.
Regards.,Sandor
Sándor Fehér írta:
> Hi,
>
> I would like to create tickets via SO
hi,
I'm looking for a step-by-step style troubleshooting module or
solution for otrs agents. any recommendations ?
norbert bede
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