Re: [otrs] Delete tickets

Ok, thanks! I created a generic agent and it seems to work. Cheers, Andy On Tue, Aug 24, 2010 at 10:45 PM, Nathan Campbell wrote: > I go about it like this – I’ve created a queue named Trash and anything > that I want to be deleted and never seen or thought of again is move to that > queue. >

[otrs] Mac OS X Sever Install help

Hello, Is there any documentation to assist with installation on Mac OS X. I am installing on Mac OS X 10.6 Server. I can¹t seem to find any mention on the website except on the front page to indicate that it works. I am getting bogged down with installing dependencies at this point. I ran otrs

[otrs] Nicola Zanella è assente dall'ufficio .

Sarò assente dall'ufficio a partire dal 25/08/2010 e non tornerò fino al 26/08/2010. Buongiorno, oggi sarò assente dall'ufficio Risponderò al messaggio al mio ritorno. Se la Sua mail è inerente al servizio Videoconferenza HD la prego di fare riferimento al CSD. Nicola Zanella ___

Re: [otrs] Delete tickets

This is from yesterday: http://lists.otrs.org/pipermail/otrs/2010-August/033198.html On Wed, Aug 25, 2010 at 5:45 AM, Nathan Campbell wrote: > I go about it like this – I’ve created a queue named Trash and anything that > I want to be deleted and never seen or thought of again is move to that >

[otrs] customizing form for Agent Ticket Phone

Can I add a field to the Agent Ticket ViewPhoneNew view that looks like Ticket::Frontend::AgentTicketPhone###Body:? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] Disable company ticket view for certain users

Hi, How can I have a group of, say, 50 customer users belonging to one company, where only 10 of them can see all company tickets (i.e. the tickets of the 50 users of the same company) and the other 40 users can only see their own tickets? P.S. I'm using 3.0.0-beta2. Thanks for any suggestion,

Re: [otrs] Seting up email on a windows pc

Here is how I handle that - there may be a better way to do it but it works for me: Build the customerserv...@clientone.com , ad...@clienttwo.com, customerserv...@clientthree.com addresses as System Address entries Then, create queues for the emails that need to be responded to with those addre

[otrs] Windows Server Time Zone

Our staff work in multiple time zones so I need to store all ticket data in UTC. I believe I have identified the options I want: - On the server, include $ENV{TZ}='UTC'; in config.pm - In the SysConfig, Core::Time , TimeZoneUserBrowserAutoOffset is set to Yes >From what I can see, the $EN

Re: [otrs] Delete tickets

I go about it like this - I've created a queue named Trash and anything that I want to be deleted and never seen or thought of again is move to that queue. Then, I created a GenericAgent job that deletes anything in the Trash queue every 10mn. For me, that is good enough. I also have GenericAgen

Re: [otrs] Delete tickets

I need this information as well. thanks Ray Padilla Director of Information Technology ray.padi...@paquinhealthcare.com 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebration, Florida 34747 From: otrs-boun...@otrs.org [mailto:o

Re: [otrs] Seting up email on a windows pc

Thanks for the response. I was having issues setting up the smtp. The manual is a bit confusing as it is mainly setup for a linux type environment. How I was trying to set it up was so that it would receive emails from an account that is hosted outside our domain i.e. customerserv...@mailbox.com

[otrs] Delete tickets

Hi, I'm a newbie to OTRS (just started using it today). I don't understand how I can delete tickets? In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this? If I just move them to the JUNK folder they still appear und

[otrs] All of a Sudden Customer cannot log tickets

Hi All of a sudden my customers are unable to log tickets through the customer interface. After selecting ticket type the other fields are not populated as is the norm. I think someone could have messed things up though I do not know where or how. My config.pm seem just fine. Please help.

Re: [otrs] Seting up email on a windows pc

Ray, the options are numerous, but this is the product I use as an "on-box" POP server for OTRS, http://www.hmailserver.com/ . We don't have POP or IMAP mailboxes in our environment so I needed a solid but simple mail server to receive the tickets messages. This fit

Re: [otrs] Pending date field in new ticket when Core::Time TimeInputFormat == "Input"

Hi Hugh, definitely not! This is a bug and ist now just fixed. Please see the bug report http://bugs.otrs.org/show_bug.cgi?id=5803 for details. Regards, mg Am 24.08.10 13:12, schrieb Hugh Kelley: > When I switch my Core::Time TimeInputFormat setting to Input (from the > default of Option), I get

[otrs] Seting up email on a windows pc

Hello all, How do I configure email send and receive on the OTRS system running on a windows PC? Ray Padilla Director of Information Technology ray.padi...@paquinhealthcare.com 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebr

Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

Hi Hugh, glad you made it! Thanks for sharing the problem and the solution. Another option to change ZZZAuto.pm (contains all user config changes) would be to navigate to the respective setting in the admin sysconfig screen and click the "reset" button. Regards, mg Am 24.08.10 12:31, schrieb Hug

Re: [otrs] Customer Map

Hi, Sorry for the double post about this module but I've just found this mail in my archive ... Martin, do you have any news about this plugin please ? I would be interested even by a beta version to test it. Best regards Laurent Le 14/08/2009 08:07, Martin Edenhofer a écrit : Hi Mik, th

[otrs] Google-Maps-Customer-Map plugin ?

Hi OTRS Users, By checking http://otrs.org/2.4/features/ webpage, we have a good screenshot of this plugin and an announce that states it will come "soon" ? OTRS 2.4 is now more than one year old but no Google Maps plugin yet :) Does anyone know if it is planned to be released someday please

Re: [otrs] Pending date field in new ticket when Core::Time TimeInputFormat == "Input"

Hi Hugh, I just created bug report 5803 for it: http://bugs.otrs.org/show_bug.cgi?id=5803 regards, Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk:

[otrs] Pending date field in new ticket when Core::Time TimeInputFormat == "Input"

When I switch my Core::Time TimeInputFormat setting to Input (from the default of Option), I get the following text in the new ticket view where the option list used to be. class="Validate_DateMonth " /class="Validate_DateDay Validate_DateYear_Year Validate_DateMonth_Month " /class="Validate_DateY

Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

I've fixed the issue by: 1) removing both ZZZ*.pm modules 2) Running otrs.RebuildConfig.pl from the console (which recreates ZZZAAuto.pm) 3) Reimporting my Sysconfig backup from the UI (which recreates ZZZAAuto.pm) The front end now loads without error. Apologies for the spam. Hugh On Tue, Aug

Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

Thank you, Martin. You have shown me the issue. I "carried ahead" my ZZZAuto.pm file to Beta2 so that I would not have to recreate free text settings. I see the issue below in that file. What is the supported way to port these settings (the desirable free text), but leave the others behind?

Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

Hi Hugh, that indicates that the Perl configuration Cache ZZZAAuto.pm, which is generated by otrs.RebuildConfig.pl, is out of date. Can you verify that ZZZAAuto.pm has the values in correct order and that they do not appear in ZZZAuto.pm? Regards, mg Am 23.08.10 23:16, schrieb Hugh Kelley: > I k

Re: [otrs] tickets created on behalf of end user

Marek Hall wrote : I'm not quite sure if this is a matter of configuration or is it the way that OTRS works. Would someone please help me to understand or fix this issue: - when an agent created a ticket on behalf of end user (by an option " phone ticket") ticket is available only for support te