[otrs] Auto-response Queue

Hi ALL, I've been using OTRS 2.4.7 for a while and all has been fine. I have setup a replica on Solaris 10; problem is, the auto-response isn't working. I am able to receive e-mail tickets and send out mail (Admin Notification). When A ticket is received, the system shows an auto-response - sys

Re: [otrs] Hiding articles from Ticket Zoom

Bryn Millar wrote : Hi everyone, just wondering if it’s possible to stop the autoresponder messages from showing up in the ticket zoom? It’s becoming rather hard to read through ticket history with all these extra articles in there. Hi Bryn, you can try out the article filter to select which

[otrs] Hiding articles from Ticket Zoom

Hi everyone, just wondering if it's possible to stop the autoresponder messages from showing up in the ticket zoom? It's becoming rather hard to read through ticket history with all these extra articles in there. Thanks, Bryn Millar - Systems Administrator Lotus Notes and Incite Support Thiess

Re: [otrs] STATS - Ticket closed with SLA Violation

We developed it as part of our IT&Libre solution, available in spanish and english as added value to the customers that hire our ITSM consultant services. If you're interested in taking a look at it, please let us know. Leonardo Certuche www.itconsultores.com.co Medellín,

Re: [otrs] STATS - Ticket closed with SLA Violation

You develop it for own purposes or we can check it and m.b. buy rgis sytem? On 30 авг, 18:24, Leonardo Certuche wrote: > Hello there, > > I'd love to know how but true to be told, we're deploying our own reporter > web-based and with OTRS integrated authentication in which a full set of > report

Re: [otrs] STATS - Ticket closed with SLA Violation

Hello there, I'd love to know how but true to be told, we're deploying our own reporter web-based and with OTRS integrated authentication in which a full set of reports based on ITIL PKIs are shown Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 30 August 2010 03:16, Ruslan w

[otrs] Autosave

After accidently browsing away from my current OTRS ticket (that took me close to 30 minutes to write) and desperatly trying to hit the back button only to discover that my text had gone, I was wondering if there's a module or if it's possible to enable an autosave feature on tickets while I write

Re: [otrs] OTRS 3.0 - Wild Guess Release Date?

Hi Hans Petter, ITSM 3, which will be compatible with OTRS 3, is planned as a stable release for february 2011. The first beta will be available at the end of november 2010. Regards, Marc Am 26.08.2010 16:14, schrieb Hans Petter Holen: Hi Martin, Dec 1st is the target date for OTRS 3.0.

Re: [otrs] STATS - Ticket closed with SLA Violation

One more question - How did u getting stats using this new table "sla_times" ? On 27 авг, 18:45, Leonardo Certuche wrote: > Hello Ruslan, > > I'm glad you like it :D > > As you can see it's a workaround tropical-style. If you get the chance to > improve it or to come with a better approach, could

Re: [otrs] Help Me please...

Joseph Thomas wrote : I am not getting any agent notification on new ticket creation. How can I //configure it?/ Hi Joseph, please see Davids posting, especially the steps 1 and 2 and the second last section (http://lists.otrs.org/pipermail/otrs/2010-August/033286.html) so that we can help

[otrs] Help Me please...

*Hi All, * * I am not getting any agent notification on new ticket creation. How can I **configure it?* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list