Re: [otrs] 3.0 beta ok to use?

Hugh Kelley wrote : [...] Would you expect many more beta versions prior to December 1st? [...] Hi Hugh, the planned beta versions are listed at : http://blog.otrs.org/2010/08/23/second-otrs-3-beta-is-available-whats-new/ Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgu

[otrs] System::Time objects not working

Hello everyone I recently created a stat using the System::Time time functions, and although it worked for long time, now is just not responding. When I try to generate the stat it just stays reloading forever and at the end it throws a misconfiguration message which is not explicit, and when I

[otrs] Enabling dashboard widges (ticket create and search)

OK..So I downloaded and installed the new dashboard widgets for ticket create and ticket search. They didn't show up in the options for the dashboard so I checked in SysConfig and found that the options for them were disabled. I tried to enable them (checking the checkbox) but when I hit the upd

Re: [otrs] A quick search field for ticket number?

That page mentions a widget for OTRS 3.0. Where is that? I tried installing yours but get a framework mismatch error: Backend ERROR: OTRS-CGI-10 Perl: 5.12.2 OS: MSWin32 Time: Tue Sep 14 16:46:12 2010 Message: Sorry, can't install/upgrade package, because the framework version required by the p

Re: [otrs] A quick search field for ticket number?

Hello, there you have it: http://wiki.otrs.org/index.php?title=Dashboard_Enhancements Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 14 September 2010 11:10, Wes Plate wrote: > > One of my users just asked me again if OTRS could have a quick search > function to search for

[otrs] A quick search field for ticket number?

One of my users just asked me again if OTRS could have a quick search function to search for a ticket number. We also we phpbugtracker, a great free bug tracker, and on every page there is a "Find bug" field in the upper right. All you need to do is enter a bug number up there and immediately go

Re: [otrs] 3.0 beta ok to use?

Is the beta release cycle driven by calendar dates or the quantity of bugs fixed? Would you expect many more beta versions prior to December 1st? Hugh On Tue, Sep 14, 2010 at 2:21 PM, Michiel Beijen wrote: > Hi Roland, > > Since last Monday beta 3 has been released. This is really still not > s

Re: [otrs] Proven Configurations for OTRS, IIS and Strawberry Perl ?

I get the same results with the original (I'm running 3.0 Beta 2) script version (TZ set enabled). I'm not that familiar with the unit test. Could you please explain the following with regard to tests 1-4? Unit test uses a baseline time of '2005-10-20T10:00:00Z' my $SystemTime = $TimeObject->Ti

Re: [otrs] 3.0 beta ok to use?

Hi Roland, Since last Monday beta 3 has been released. This is really still not stable yet; but at least would be fully usable for day to day use and at least fit for use as proof-of-concept or evaluation. One thing to note is that the ITSM and FAQ modules are not available (yet) for OTRS 3 so if

Re: [otrs] notification using GenericAgent

You might add a Notification (Event) on the note being created. On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo wrote: > hi, I want send a notice to be met before an escalation using to > GenericAgent, question: what the command go in the textarea? or is for some > other reason not send theemai

[otrs] 3.0 beta ok to use?

Hi, We want to use OTRS as our ticketing system. On the website I see that there is a beta version available that looks much better than the 2.x version. Is it safe to use this version already, or would it be better to wait until the version is stable? Thanks in advance. Kind regards,

Re: [otrs] Proven Configurations for OTRS, IIS and Strawberry Perl ?

Hi Hugh, > # $ENV{TZ} = 'Europe/Berlin'; This is really for setting an offset to UTC; otherwise if your test machine would be on Pacific or so and another on Moscow time, the tests would be generating different results. With this line, all unit tests are running in CET no matter what your actual

Re: [otrs] hide agent email address from customer view

On 09/14/2010 01:45 PM, "LQ Marshall" wrote: I don't suppose anybody has any > ideas on how to go about hiding > email addresses from the > customers in customer.pl ? Thank you. Don't know what you are talking about? Don't have any point where a customer can view an agents email address.

Re: [otrs] Disable HTML mails

On 09/14/2010 02:35 PM, "LQ Marshall" wrote: > I don't remember the exact location under the SysConfig but if you search the > archive (probably for rich text would be good) I asked the question back when > 3.x was released. That's it! Thank you very much! The option is located at SysConfig ->

Re: [otrs] Disable HTML mails

I don't remember the exact location under the SysConfig but if you search the archive (probably for rich text would be good) I asked the question back when 3.x was released. L. Marshall -- Sent from Havelock, NC On Sep 14, 2010 3:35 AM, Daniel Maher wrote: On 09/14/2010 12

Re: [otrs] hide agent email address from customer view

On Sep 14, 2010 3:36 AM, Daniel Maher wrote: On 09/02/2010 02:37 PM, Daniel Maher wrote: >>  I am curious to know if there is a way to hide the agent email addresses > > from the customer's viewpoint (i.e. customer.pl) ? In particular i am > > referring to the note tr

Re: [otrs] Proven Configurations for OTRS, IIS and Strawberry Perl ?

In order to make time zones work consistently as UTC under PerlEx I've had to set the TZ System environment variable. Therefore, I just commented out the following (perhaps this is causing the failures) # set time zone to get correct references # $ENV{TZ} = 'Europe/Berlin'; The results are below

Re: [otrs] hide agent email address from customer view

On 09/02/2010 02:37 PM, Daniel Maher wrote: I am curious to know if there is a way to hide the agent email addresses from the customer's viewpoint (i.e. customer.pl) ? In particular i am referring to the note tree when a customer zooms in on their ticket, but generally speaking, since all custom

Re: [otrs] Disable HTML mails

On 09/14/2010 12:18 AM, Take wrote: However there's a small feature which I couldn't turn off, so is it possible to configure OTRS to use only plaintext mails instead of html ones? HTML doesn't give us any additional perk and most of the times it's more annoying than useful. While i don't have