[otrs] mismatch between active directory and local backend authentication

Good morning, list, I have a problem, but my knowledge with MySQL and Perl is very limited. I try to explain what happens. When I have a local customer backend, my customer can create a new ticket on the customer interface, all is good (the ticket is created on the agent interface, and mail

Re: [otrs] Attachments files

Thanks Claude Message original Sujet : Re: [otrs] Attachments files De : Leonardo Certuche Pour : User questions and discussions about OTRS. Date : 20/09/2010 16:22 Hello, either on database or in filesystem, depending on what you have at defined at Ticket -> Core::Ticket

Re: [otrs] LDAP config and 3.0

I built my 3.0 config using what I think were 2.4 docs, so I believe the functionality is unchanged. My config example is below. You'll just need to change the names/passwords and possibly use Kernel::System::Auth::Sync::LDAP instead of Kernel::System::Auth::Sync::ActiveDirectory . # ---

Re: [otrs] Attachments files

Hello, either on database or in filesystem, depending on what you have at defined at Ticket -> Core::Ticket Ticket::StorageModule: Select your TicketStorageModule to safe the attachments of articles. "DB" stores all data in the database. Don't use this module if big attachments will be stored. "F

[otrs] LDAP config and 3.0

Is the config for LDAP to a windows 2003 or 2008 server the same as 2.4? I am having some troubles getting OTRS to either populate it's customer base with LDAP or allow access by User Group. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. --

Re: [otrs] search ticket closed by agent

Of course: select * from users in order to find out the user ID /Niklas Den 2010-09-20 15.57, skrev "Niklas Johansson" : Hello, I guess you can do like this in the SQL-box: select * from ticket where user_id='4' and (ticket_state_id='1' or ticket_state_id=3 or ticket_state_id='10') In orde

Re: [otrs] search ticket closed by agent

Hello, I guess you can do like this in the SQL-box: select * from ticket where user_id='4' and (ticket_state_id='1' or ticket_state_id=3 or ticket_state_id='10') In order to find the user_id, do this: select * from users The status for the ticket should be like that. You can list the statuses

[otrs] Attachments files

Hi, Can someone tell me where are the attachments files ? Thanks Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] Ticket tag ; free text "content" instead of "key" ?

Hello, The OTRS documentation lists a number of possible tags that can be included in notification emails. A series of tags are related to FreeText (see ref.), which will display the key value for a given FreeText item. For example, given : TicketFreeKey1 ; key = locale, content = Localisat

Re: [otrs] search ticket closed by agent

Hi, thanks for your response. I don't think so. With the search function I can access the current owner, responsible and the creator of a ticket but not the one who last changed/closed it. As long as I had the beahvoir enabled that every edit causes an owner change the search function covered

Re: [otrs] search ticket closed by agent

Try using search function (lens icons) there should be everything you need for this purpose On Mon, Sep 20, 2010 at 11:48 AM, Rupp Timo wrote: > Hi, > > is there any possibility to find all tickets closed (or edited) by a > specified agent on a specified date? I didn’t find anything in documenta

[otrs] search ticket closed by agent

Hi, is there any possibility to find all tickets closed (or edited) by a specified agent on a specified date? I didn't find anything in documentation or mailing list history ... Thx for your suggestions - Timo - OTRS m