[otrs] Gnome UI for OTRS

2011-02-18 Thread Munroe Sollog
Is there a desktop interface to OTRS? something similar to the iphone app, but for gnome/kde/whatever. -- Munroe Sollog Systems Engineer Digirati Consulting, Inc sol...@digiraticonsulting.com - OTRS mailing list: otrs - Webpag

Re: [otrs] LDAP with similar Users

2011-02-18 Thread jose francisco
Thanks Adam! but where set up for the email attribute is taken and not login? really thanks! Adam Bator wrote: I see only 2 solutions 1. authenticate by e-mail this is how we do it - becouse we have 2 domains internaly and could end up in the situation you are in 2. You can change the cn for

Re: [otrs] LDAP with similar Users

2011-02-18 Thread Adam Bator
I see only 2 solutions 1. authenticate by e-mail this is how we do it - becouse we have 2 domains internaly and could end up in the situation you are in 2. You can change the cn for one user :-) but I do no think this is a option Good luck Adam UAM W dniu 2011-02-18 17:24, jose francisco pisze

[otrs] LDAP with similar Users

2011-02-18 Thread jose francisco
I have a problem to authenticate to my OpenLDAP, because I have users with different ou and same login: cn=jluis,ou=users,ou=example1,dc=gov,dc=fl cn=jluis,ou=users,ou=example2,dc=gov,dc=fl I think I could authenticate users by their e-mails jl...@example1.gov.fl jl...@example2.gov.fl but I'm

[otrs] LDAP with similar Users

2011-02-18 Thread Francisco Luis
I have a problem to authenticate to my OpenLDAP, because I have users with different ou and same login: cn=jluis,ou=users,ou=example1,dc=gov,dc=fl cn=jluis,ou=users,ou=example2,dc=gov,dc=fl I think I could authenticate users by their e-mails jl...@example1.gov.fl jl...@example2.gov.fl but I'm t

Re: [otrs] PDF Printing Images

2011-02-18 Thread Michiel Beijen
PDF from Tickets doesn't either... -- Mike On Fri, Feb 18, 2011 at 1:31 PM, Nils Leideck wrote: > Dear Stuart, > > On 18.02.2011, at 13:00, Stuart Hall wrote: > >> I notice that printing to PDF from FAQ doesn't render inline images. >> Is there a way to make this work? > > Not yet, sorry :-( > >

Re: [otrs] OTRS combines email with subject issue

2011-02-18 Thread Nils Leideck
Dear xxx, On 17.02.2011, at 03:30, xxx wrote: > OTRS combines the email with subject ‘Advertising your message which you get > - gg)’and ‘Advertising your message which you get - > ttt’ and ‘Advertising your message which you get - > iii’ into one

Re: [otrs] PDF Printing Images

2011-02-18 Thread Nils Leideck
Dear Stuart, On 18.02.2011, at 13:00, Stuart Hall wrote: > I notice that printing to PDF from FAQ doesn't render inline images. > Is there a way to make this work? Not yet, sorry :-( — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

[otrs] PDF Printing Images

2011-02-18 Thread Stuart Hall
Hello, I notice that printing to PDF from FAQ doesn't render inline images. Is there a way to make this work? Thanks, Stuart H. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Auto-populating the CMDB (Gavin Hamill)

2011-02-18 Thread Steve Durbin
Gavin, >Is it possible (i.e. has anyone done it and documented it) to populate >the CMDB with the results of an automated network scan? We're already doing something similar with Microsoft SCCM - it's fairly easy. Simplest solution is to just export your data into suitable text files and use th

Re: [otrs] Create Queue with PostgreSQL backend fails

2011-02-18 Thread Marco Vannini
You took my think from my mind ... Big LIKE to you & to OTRS On Thu, Feb 17, 2011 at 3:25 PM, Peter Eckel wrote: > Hi Allessandro, > > > Not more than a few moments ago a kind developer replied to my bug > report, informing me that the issue was already fixed in the CVS (shame on > me for not n

Re: [otrs] Auto-populating the CMDB

2011-02-18 Thread Alexander Halle
Gavin Hamill wrote : [...] Is it possible (i.e. has anyone done it and documented it) to populate the CMDB with the results of an automated network scan? [...] Hi Gavin, I recommend the ITSM manual chapter 1 -> "New OTRS::ITSM 1.1 features" -> "CMDB Import/Export (CSV and API)" at http://do

Re: [otrs] An OTRS ACL riddle :-)

2011-02-18 Thread Nils Leideck
Dear Lars, you are close to it ;-)) The Acl below says: IF Queue IS NOT “Servicedesk" AND Type IS NOT “Incident" AND Priority IS NOT ending with "high”, do NOT ALLOW any state that DOES NOT have the word “workaround” at the end of its name. :-) Cheers, Nils On 17.02.2011, at 09:43, Lars Jø