Thanx Elva
Worked perfectly!
Date: Mon, 28 Mar 2011 10:40:05 -0600
From: e...@otrs.com
To: otrs@otrs.org
Subject: Re: [otrs] reply ticket using custom answers, help!
Hello Juan,
You can configure the response format in "Ticket::Frontend::ResponseFormat",
via SysConfig.
Regards,
Elva
On
Hi,
After a lot of searching, I came across
http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave its
instructions a try from SysConfig > Ticket > Core::PostMaster by modifying:
PostMasterMaxEmailSize to 100200
PostmasterUserID to 2
After saving the above changes, mails starte
Hello Juan,
You can configure the response format in
"Ticket::Frontend::ResponseFormat", via SysConfig.
Regards,
Elva
On 3/28/2011 9:48 AM, Juancho - wrote:
>
> Hi there!!!
> Ive created some "answers" to reply to the client and linked them to the
> queue.
> The problem is that when u have
Hi there!!!
Ive created some "answers" to reply to the client and linked them to the queue.
The problem is that when u have a large ticket, what I wrote in answer always
is at the end of the ticket. Can this be changed to be at the beginnig?
Thanx in advance!
Thanks Shawn,
By (2.4 is a must), 3.0+ can't be used?!
That's weird.
Also, should I give the full server path name to the signature image?
Best Regards,
Muhammad El-Sergani.
On Mon, Mar 28, 2011 at 10:54 AM, Shawn Beasley wrote:
> Hello,
>
> On Mar 24, 2011, at 16:55 , Muhammad El-Sergani wr
Hello,
On Mar 24, 2011, at 16:55 , Muhammad El-Sergani wrote:
> Is there a way to attach a picture, such as the company's logo, to a
> predefined signature?
> I found that it's possible only when replying/creating a ticket.
The best way is (OTRS 2.4 is a must) to edit the source of the signatur
