Dear OTRS community,
I would like to invite you to join the OTRS Community Rheinland meeting on
14th April in Dormagen.
The initiative “OTRS Community Rheinland” is to create a regional
face-to-face OTRS user’s forum to exchange experiences and discuss the new
features or some good practices of c
hey guys, I tell him my problem, it added a pdf document as an
attachment in a note, now wish to change the attachment of the note, as
you can perform this operation?
from already thank you very much.
Julio Angulo
-
OTRS mail
Hi All,
I was just wondering if there is a more in depth guide on how to theme an
otrs Customer front end. I've tried creating the files as noted in the
documentation (http://doc.otrs.org/3.0/en/html/themes.html) ensuring the
permissions are all correct on those files.. However I'm really not sur
Hello,
On 05.04.11 12:44, André Bauer wrote:
> If you´re using OTRS 2.4.x you could use the community extension
> "MySQL Booster".
>
> You can find it here: http://forums.otrs.org/viewtopic.php?f=21&t=8062
>
> It will speed up OTRS MySQL Performance a lot when you´re also using a
> customer DB.
Dear all,
I need to send an email to the customer and Agent, when one agent add an
external note for the ticket, to inform them, i do that :
Name: Notify new note
Destination Group: Agent and customer
Event: ArticleCreate
Article type: External Note
Notification subject: New note
Text : You
Hi Mike,
I already read this FAQ, i do it and it's work, I just need to change my
sysconfig because by default when you close a ticket it's an internal note ,
and if you what the customer read the solution it's must be an external note.
Thank
I have another question for notification but I will s
