[otrs] Why when NTLM succeed on verifying the user, it went to the login page?

Hi, I recently started to try OTRS on LAMP. While integrated it with windows AD, I got a problem. Everything seemed fine, NTLM log showed that the user inputed from the popup box was verified. Then, the login page appeared. I think if the user was OK, the it should go to the main page directly.

Re: [otrs] Escalation, and "Notify by"

:D depends, In some queue I use it to wake up some guys ... :D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Escalation, and "Notify by"

Thanks Marco, so basically, if I'm not using SLA's, this is just useless? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 22, 2011 at 7:17 PM, Marco Vannini wrote: > escalation put tickets in evindence reflecting a (probably existing) SLA > (service level agreement) > > notify by, i

Re: [otrs] Escalation, and "Notify by"

escalation put tickets in evindence reflecting a (probably existing) SLA (service level agreement) notify by, if setted and otrs.Pendigjobs.pl is running in cron, notify at the % of the time of escalation agents that is (probably) running out of SLA On Fri, Apr 22, 2011 at 6:50 PM, Muhammad El-Se

Re: [otrs] Escalation, and "Notify by"

Also, what are "Reminder Tickets", or how can a ticket be placed in that section? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 22, 2011 at 6:50 PM, Muhammad El-Sergani wrote: > Hello, > > I was wondering, could someone explain what "Escalation" in a queue > actually does? > To who

[otrs] Escalation, and "Notify by"

Hello, I was wondering, could someone explain what "Escalation" in a queue actually does? To whom will the ticket be escalated? Also, what's the "Notify by" option? All I can see are percentages. Thanks and Best Regards, Muhammad El-Sergani. --

[otrs] I am on vacation returning Monday April 25, 2011

I will be out of the office starting 04/22/2011 and will not return until 04/25/2011. I will be out on vacation returning to work on Monday 04/25. Please contact the SAP Hotline (x8500) on all SAP issues. My Management delegate is Clement Ho (x8530). On all other issues, please contact my Ma

Re: [otrs] how does OTRS calculate solution times?

Hareendra, Regarding question #1. I don't think you can restrict ticket articles from specific agents. If an agent has read only (ro) and/or read write (rw) to a group to which a queue belongs, that agent will be able to see everything. If you don't want an agent to see any information about a c