[otrs] SOAP::Lite version problem with OTRS 3.0.7 (Debian Squeeze)

Hello :-) /opt/otrs/bin/otrs.CheckModules.pl reports: SOAP::Lite.failed!!! Version 0.712 not supported! This version is broken and not useable! Please use another version. But the CPAN shell command "upgrade SOAP::Lite:" reports: All modules are up to date for SOAP::Lite Wh

Re: [otrs] otrs Digest, Vol 31, Issue 52

Can anybody tell me if it's possible to change the colors of the priorities? What I mean is this, We are using OTRS::ITSM 3.0.6 in a telco environment (DWDM, Environmentals, IT, etc...). I have a SolarWinds Orion NPM server which I am using as an SNMP manager to receive the SNMP traffic and for

[otrs] 'Core.Agent.CustomerSearch is undefined' problems after upgrade

Hello to all, I just ran an upgrade from 2.4.9 to 3.0.6 using the rpm method and the UPGRADING instructions included in the tar.gz file. Our environment is SUSE linux, SLES10 SP2 We are running ITSM modules (also just upgraded) at the 3.0.1 level. Aside from a few minor issues, all has gone we

[otrs] ITSM 2.1.1 - Package not correctly deployed! You should reinstall the Package again!

Running Ubuntu 11.04 - OTRS 2.4.9 - and trying to install The OTRS::ITSM bundle package 2.1.1 - But it's failing. But it's trying to install in var/packagesetup/ITSM/ -- var exists - but the rest do not. Do I create them? Is there a permission issue I should be aware of?

Re: [otrs] How to split a ticket

Because the "old and original" ticket switches to a special state (merged) and it´s article/contend is moved to the other ticket. If you now split it, OTRS will create a new ticket and move the proper article into this new one. Think about a box system. You got 2 boxes, where in both

Re: [otrs] How to split a ticket

Yeah, but i found some strange stuff actually... like y does OTRS create a Phone ticket then?! Thanks and Best Regards, Muhammad El-Sergani. On Tue, Apr 26, 2011 at 3:53 PM, Grzella, Mark wrote: > Thought about using the button “split” ? > > > > mit freundlichen Grüßen > > *Studienkreis GmbH >

Re: [otrs] How to split a ticket

Thought about using the button "split" ? mit freundlichen Grüßen Studienkreis GmbH Mark Grzella Junior IT-Projektleiter Universitätsstraße 104, 44799 Bochum Tel.: 02 34/97 60 - 404 mgrze...@studienkreis.de www.studienkreis.de A

Re: [otrs] How to split a ticket

Guys? Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani wrote: > Hi all, > > I know how to merge two or more tickets, working fine. > > How can I split one that I accidentally merged? i.e. undo the mistake ... > > Thanks and Best Regards, > Muha