Re: [otrs] ITSM : add service to existing ticket

Hi, On 05/03/2011 08:59 PM, Mikael Kermorgant wrote: BUT, when the client sends an email, the agent cannot associate the created ticket to the service (or I've missed where it can be done). You can always associate a ticket with the service/SLA by clicking *Priority* button (agent needs

[otrs] Remove custom themes from customer interface

Hello! I am using OTRS:ITSM 3.0.1. When accessing the customer interface the page is using a custom theme I have creating qute some time ago and when I had OTRS 2.4 installed. I don't want to use this custom interface anymore. I did try to remove the actual directory and files with my custom

[otrs] PHP and SOAP

Hi All, I'm struggling with SOAP from PHP. I've interface set up and can access API. But when I run this script (to display single ticket data): ?php $user = soap_user; $pass = soap_password; $url = http://192.168.9.149/otrs/rpc.pl;; $soapclient = new SoapClient(null, array('location' = $url,

Re: [otrs] PHP and SOAP

Hello Aleksander, On May 4, 2011, at 14:22 , Aleksander Walesa wrote: Hi All, I’m struggling with SOAP from PHP. I’ve interface set up and can access API. But when I run this script (to display single ticket data): There is a d...@otrs.org and a user forum

Re: [otrs] PHP and SOAP

Hi Aleksander, I wrote a little wrapper class for me and that's my TicketGet method: public function getTicketData ($ticketId) { $ticketData = $this-client-__soapCall('Dispatch', array($this-username, $this-password, TicketObject, TicketGet, Result, ARRAY, UserID,

Re: [otrs] PHP and SOAP

Thanks Roy, This is exactly what was needed :) Best Regards, Aleksander -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Roy Kaldung Sent: Wednesday, May 04, 2011 3:14 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PHP

[otrs] PDF Reports failing in 3.0.7

We are building a a new OTRS system on a Centos 5.6. I am trying to work with reports/statistics. We can generate CSV reports ok, but the PDF reports fail. I keep getting the following error: cannot find font '' ... at

Re: [otrs] PDF Reports failing in 3.0.7

James, A bit of googling returned this: http://translate.google.com/translate?js=nprev=_thl=enie=UTF-8layout=2eotf=1sl=autotl=enu=http%3A%2F%2Fforums.otrs.org%2Fviewtopic.php%3Ff%3D30%26t%3D2078 Hope it helps. Steve On 4 May 2011 15:48, James Roman james.ro...@ssaihq.com wrote: We are

Re: [otrs] Challenge... Add queues in Dashboard

On Tue, May 3, 2011 at 11:30 PM, Muhammad El-Sergani mserg...@gmail.com wrote: Any thoughts guys? Thanks and Best Regards, Muhammad El-Sergani. On Tue, May 3, 2011 at 12:20 AM, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, I was hoping if smeone could help out with the

Re: [otrs] Challenge... Add queues in Dashboard

Thanks Marius, I might give it a try... Any other thoughts from the list? On Wednesday, May 4, 2011, Marius Vaitiekunas mariusvaitieku...@gmail.com wrote: On Tue, May 3, 2011 at 11:30 PM, Muhammad El-Sergani mserg...@gmail.com wrote: Any thoughts guys? Thanks and Best Regards, Muhammad

Re: [otrs-de] Fragen zu OTRS 3

Hallo, und eine verspätetes Danke für die Antworten. Die Suche habe ich angepasst und dann heißt es nur noch warten auf 3.0.8. :) Gruß Dominik Am 5/2/11 10:05 schrieb Martin Gruner unter martin.gru...@otrs.com: rontend::Agent::Ticket::ViewSearch