Oh... Now I feel stupid lol. I kept overlooking the General Catalog and going
straight to SysConfig. Thank you for your help Michiel!
~Nathan Unsworth
M - 801.864.5734 | W - 650-385-2900 x75335
nat...@sqwishy.net | www.sqwishy.net
-Original Message-
From: otrs-boun...@otrs.org on be
Hi Nathan:
On Sun, May 15, 2011 at 23:08, Nathan Unsworth wrote:
> I need to modify the Criticality names in Services. The defaults are "1
> very low", "2 low", etc. I need them to read "Undefined", "Low", "Medium",
> etc. I have looked everywhere I can think of but I am not able to find the
>