Is there a way to change ticket priority w/o acquiring ticket ownership ?
I need a supervisor agent that must be able to change priority of every
tickets.
Thanks
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On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
fra...@gmail.com
wrote:
Is there a way to change ticket priority w/o acquiring ticket ownership
?
I need a supervisor agent that must be able to change priority of
every
tickets.
Hi Francesco:
Have a look into SysConfig and check the
Hello,
The filesystem our OTRS-installation is running on filled up completely
this Friday and unfortunately, since I was away for a long weekend, this
was only noticed on Monday. The server had a hard reboot (argh),
possibly leaving the mysql-database in an inconsistent state.
Anyway I'm
I'm guessing you have tickets without articles, because you're using
ArticleStorageFS and the disk was full?
Obviously, if the disk is full, OTRS can actually not write the
tickets and not do anything remotely useful; depending on the
situation you might be able to recover emails from your email
Dear Nico,
please have a look at this bug entry:
http://bugs.otrs.org/show_bug.cgi?id=7316
This seems to become part of OTRS in version 3.1 now. Cross fingers to increase
the possibilities for that or contact en...@otrs.com to contribute to this bug
so we can organize resources on a commercial
