[otrs] Re : apt-get dist-upgrade lenny squeeze

hi michiel i think it's a good idea, i tray this solution thank a lot De : Michiel Beijen michiel.bei...@gmail.com À : User questions and discussions about OTRS. otrs@otrs.org Envoyé le : Ven 20 mai 2011, 9h 50min 48s Objet : Re: [otrs] apt-get dist-upgrade

Re: [otrs] Can't locate DBI.pm in @INC

On 05/25/2011 01:34 PM, Xiaoxing Meng wrote: I'm sure. Here is the copy of screen as attachement. Best wishes, Xiaoxing So, DBI.pm is present but not in the place where OTRS expects it. Either you should modify the directories contained in @INC or you should make a symlink between

Re: [otrs] Email sent on behalf of

Thanks Lars! Thanks and Best Regards, Muhammad El-Sergani. On Wed, May 25, 2011 at 4:38 PM, Lars Jørgensen l...@kb.dk wrote: Hi Muhammad, There's something like it in SysConfig - Ticket - Core::Ticket - Ticket::DefineEmailFrom. Lars *From:* otrs-boun...@otrs.org

[otrs] Notify sender when empty subject received

Hi list, I'd like to notify and drop any new mail received from a client when there is no subject in his mail. What kind of configuration should I use ? I was thinking of a combination of : - a postmaster filter forcing a special queue 'rejected-queue' - an auto-response for this queue saying

Re: [otrs] Notify sender when empty subject received

Sure, that will work well! But you can also let your agents do classification on incoming tickets without subjects, just let them change the Title field. If you enable the Title field in the overviews, this will be enough. Some other people might like to write emails with titles as Help Me or

Re: [otrs] Can't locate DBI.pm in @INC

Hi Xiaoxing, On Wed, May 25, 2011 at 13:34, Xiaoxing Meng xiaoxing.m...@ericsson.com wrote: I'm sure. Here is the copy of screen as attachement. The DBI module must be installed in a place where both the web server user, and the OTRS user can access it. This means that if you install via the

[otrs] Always CC addresses

Dear all, Is it possible to always cc some addresses when sending emails from OTRS? I believe I stumbled across that somewhere, but not so sure. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage:

[otrs-de] scripts/tools/compress-mail.pl

Hallo! Hat jemand schon mal mit scripts/tools/compress-mail.pl Erfahrungen gemacht? Wo wird das eigentlich eingebunden? Im Postmaster? Leider findet man zu dem Script keinerlei Doku o.ä. -- Mit freundlichen Grüßen, Georg Klimm LOHN24.de GmbH Internetlohnabrechnungen ila Hausanschrift: