Re: [otrs] : ITSM Change SHOW Columns parameter

Has anyone found a solution to the question that was asked about changing the columns that are displayed after a Search or in the Overview of ITSM Config Items? I have added the keys that I want displayed in the ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumns and Frontend::Age

Re: [otrs] Change owner: make note-internal content optional?

Thought about using the responsible feature than instead of changing the owner ? Can´t judge if it suits your needs, but I would give it a try auto setting tickets in raw queue to a global (team) user, for each different team and moving them to the proper teams queue. Afterwards just set a ticke

Re: [otrs] otrs Digest, Vol 34, Issue 123

Thanks Mike :-) I searched SysConfig and netsearched widely to try to find the FreeText you suggested modifying but found nothing. Maybe Ticket::Frontend::AgentTicketOwner###TicketFreeText listed at otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent%3A%3ATick