OTRS DB.
Thanks and Best Regards,
Muhammad El-Sergani.
On Thu, Aug 11, 2011 at 3:16 PM, Ugo Bellavance wrote:
> Le 2011-08-11 09:05, Muhammad El-Sergani a écrit :
>
> Dear list,
>>
>> I'm wondering if anyone can help with the following:
>> When creating a new email ticket, and selecting Addr
yes, but close your parentheses :)
On Thu, Aug 11, 2011 at 9:22 AM, Ugo Bellavance wrote:
> Le 2011-08-10 18:53, Gerald Young a écrit :
>
> You should be careful about that because getting your users to type a
>> valid fully and properly formatted timestamp might be difficult.
>>
>
> Understood
... or just use freetextfields for this.
Regards
Jan Dreyer
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ugo
Bellavance
Gesendet: Donnerstag, 11. August 2011 14:18
An: otrs@otrs.org
Betreff: Re: [otrs] add my own drop down to a ticket
Le 2011-08-10 18:53, Gerald Young a écrit :
You should be careful about that because getting your users to type a
valid fully and properly formatted timestamp might be difficult.
Understood.
But assuming that, use a Postmaster Filter
Filter Body: Deadline: (\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}
Le 2011-08-10 14:50, Arnold Ligtvoet a écrit :
Hi Ugo,
I believe there is actually a bug in OTRS in the way it is treating
obligatory free text fields. I demonstrated a system the other day where
I set a new text field on EmailNew and made it a category 2.
From what I've seen, here is what I t
Le 2011-08-11 09:05, Muhammad El-Sergani a écrit :
Dear list,
I'm wondering if anyone can help with the following:
When creating a new email ticket, and selecting Address Book, we
populate the TO's and CC's, but strangely, only the email is taken and
put into the fields, customer names are not t
Dear list,
I'm wondering if anyone can help with the following:
When creating a new email ticket, and selecting Address Book, we populate
the TO's and CC's, but strangely, only the email is taken and put into the
fields, customer names are not taken as well.
Can anyone help please?
//M
-
Le 2011-08-11 05:24, mc otrs a écrit :
Hi guys,
Can I add my own drop down to a ticket so I can select the category when
creating a ticket and get a categozied result when generating a report?
I know I can use service ->SLA to add a tree which I can select
from. However, I want more than one cate
Le 2011-08-11 04:11, Lars Jørgensen a écrit :
In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
As far as I know, you don't need to close a merged ticket. The status "merged" can be considered as
"this ticket is merged into another t
Hi guys,
Can I add my own drop down to a ticket so I can select the category when
creating a ticket and get a categozied result when generating a report?
I know I can use service ->SLA to add a tree which I can select
from. However, I want more than one categorization.
For example, I want a tick
I`ve created a filter but it is not working. Can i use wildcards and if
so, what is the wild card sign ? ( ex. i tried %out of the office% )
Also is there a restart of the server required for the filter to take
effect ?
Regards,
Paul Andurnache
Rory
Sent by: otrs-boun...@otrs.org
02.08.2
> In 2.3, we used to use merge, but when closing one ticket, the other
> would need to be closed manually.
As far as I know, you don't need to close a merged ticket. The status "merged"
can be considered as "this ticket is merged into another ticket, and is now
closed". Merged tickets don
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