Hi,
When we send an email ticket out with an attachment, it goes out with the
attachment. If we try to "forward" that ticket then the attachment shows as
attached (you have option only to delete attachment) but when sent it does
not attach the mentioned attachment.
Anyone else seen this behaviou
Hi Rudolf,
Here's the quick answer.
Copy the text of the script into a text file and save it as SQLOptimize.sh
(or whatever you want to call it).
Change the permissions to make it executable, something like 'chmod 755
./SQLOptimize.sh"
Execute the script by typing ./SQLOptimize.sh at the command
On 29-08-2011 19:59, Wagner wrote:
I needing a table, with a number of users or tickets (don't know which
is better to estimate) and the hardware needed to the server, something
like this:
50 agents - ~1 GB RAM, processor Y and X GB HD
100 agens - ~ 2 GB RAM, processor Z and Y GB HD
Windows or
On 30-08-2011 10:29, Neil Simpson wrote:
When we send an email ticket out with an attachment, it goes out with
the attachment. If we try to "forward" that ticket then the attachment
shows as attached (you have option only to delete attachment) but when
sent it does not attach the mentioned attac
Linux
yes, I was estimating something like in the maximum of 5 tickets per user
per day
Thanks
2011/8/30 Lars Jørgensen
> On 29-08-2011 19:59, Wagner wrote:
>
>> I needing a table, with a number of users or tickets (don't know which
>> is better to estimate) and the hardware needed to the serv
I can give you some info about our environment:
Some 700-odd users and 10 agents. This is a realy low traffic system
with ~1900 Tickets in 8 Months, so about 11 Tickets per working day.
This runs on a FreeBSD system with a 4 core Intel XEON E5620 @2,4 Ghz
and 8 GB of RAM.
This is probably way overs
Hi Rory,
Humbled, impressed and very thankful.
Regards
Rudolf
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rory
Gesendet: Dienstag, 30. August 2011 13:45
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Otrs with lighttpd + fastcgi
Hi Rudolf,
Here
Hi,
We have users in two different OUs that I need to be able to
authenticate to OTRS. What's the easiest/best way to accomplish that?
It's like this:
company
|-1
|-2
|-3
I want to authenticate users from OUs 1 and 3, but not 2.
--
Lars
--
On 30-08-2011 14:16, Wagner wrote:
Linux
yes, I was estimating something like in the maximum of 5 tickets per
user per day
And how many users and agents?
If there's not an abnormal bunch of users (less than 2-300 tickets a
day), you can run this on a pretty low-powered system. If you make su
How can I estimate the number of tickets per user per day?
2011/8/30 Lars Jørgensen
> On 30-08-2011 14:16, Wagner wrote:
>
>> Linux
>>
>> yes, I was estimating something like in the maximum of 5 tickets per
>> user per day
>>
>
> And how many users and agents?
>
> If there's not an abnormal bunc
Hi,
On Tue, Aug 30, 2011 at 15:13, Wagner wrote:
> How can I estimate the number of tickets per user per day?
there's only one answer to that: trending.
There's no way we can guess that for you, it depends on so many factors.
The same as for the OTRS hardware sizing; it's very difficult to do.
Hi Rory, but all your script does is OPTIMIZE TABLE for all OTRS tables, right?
Actually, typically the only tables that need OPTIMIZEing are the
sessions table and maybe the web_upload_cache tables; but you can also
use the FS backends for session and web upload cache; then you don't
have this is
thank you. saved me from my supporters killing me. It worked perfectly.
On Tue, Aug 30, 2011 at 2:14 PM, Lars Jørgensen wrote:
> On 30-08-2011 10:29, Neil Simpson wrote:
>
>> When we send an email ticket out with an attachment, it goes out with
>> the attachment. If we try to "forward" that ti
On 30-08-2011 16:06, Michiel Beijen wrote:
With the number of agents and tickets you're talking about: 1900 or
5000 tickets or the like on the complete system, you really don't have
anything to worry about; then you can also use a virtual machine ,
assign 4 GB to it and one or maybe two cores, an
http://www.petri.co.il/ldap_search_samples_for_windows_2003_and_exchange.htm
(|(ou=1*)(ou=3*))
On Tue, Aug 30, 2011 at 9:01 AM, Lars Jørgensen wrote:
> Hi,
>
> We have users in two different OUs that I need to be able to authenticate
> to OTRS. What's the easiest/best way to accomplish that?
>
>
Rudolf,
You're welcome. I kept thinking of extra bits of information that I felt
were useful and after a while it turned out the message was huge and needed
a summary! I hope some of it was useful.
Michiel,
The script will iterate through all the tables in each database of the mysql
server. It cou
You could also search recursively in the 'company' OU and have a requirement
for users to be in a specific Group to authenticate.
I use the following lines in my Config.pm
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=OTRS_Customers,OU=Security,OU=MyGroups,DC=MyDomain,DC=local';
Why not ask Config.pm for the credentials?
On Tue, Aug 30, 2011 at 11:11 AM, Rory wrote:
> Rudolf,
> You're welcome. I kept thinking of extra bits of information that I felt
> were useful and after a while it turned out the message was huge and needed
> a summary! I hope some of it was useful.
>
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