Hi,
Cool, thanks
Tamas
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On
> Behalf Of Michiel Beijen
> Sent: Wednesday, September 21, 2011 5:21 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] ITSM API
>
> Hi Tamas,
>
> You m
The Generic Agent will set a new state. If it doesn't, it's because cron or
filter (see System Logs).
A Notification (Event) should be set for State Update matching this state
event.
On Wed, Sep 21, 2011 at 2:05 PM, Garabed Yegavian <
gara...@firelinebroadband.com> wrote:
> I took a look at this
I took a look at this however not sure how to set it. I guess the trouble I am
having now is setting a new state that will trigger a notification event.
I have a generic agent set
Schedule= 10 min every day
Ticket Filter
Subject = Service Notification (matches tickets with this subject)
Hi Tamas,
You mean the API documentation? Well, on http://dev.otrs.org you'll
only see the 'core' OTRS api, but the API for all the code (including
core) is also installed on your system.
Just go to /opt/otrs and then type:
perldoc Kernel::System::ITSMConfigItem
HTH,
Mike
On Wed, Sep 21, 2011
Hi Everyone,
Is the documentation for the ITSM modules available somewhere?
I'm trying to move our inventory into CMDB. I know there's import export (which
I'm grateful ofr, as I needed to write that for tickets), however I would like
to create links between the objects, (for eg. I want to link
Hi,
I noticed this Notification in the "Agent Notification" screen of the
admin. Can someone help in using this?
The end goal is that I (OTRS manager/admin) should receive an e-mail
notification for any ticket escalation due to non action/updation by the
agents.
Thanks,
AJ
_
