Re: [otrs] Generic Agent

2011-10-13 Thread Rory
Try running that again but this time run it as the super user and specify that you want to see your otrs users entries; sudo crontab -u fireline -l If it still returns nothing then the crontab for your otrs user is empty. To get what should be the content of your otrs users crontab firstly go

[otrs] Changing the name of a config item calls

2011-10-13 Thread Tamás Becz
Hi, Is it possible to rename a config item class? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Changing the name of a config item calls

2011-10-13 Thread Tamás Becz
Please disregard this, I'm simply blind :) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tamás Becz Sent: Thursday, October 13, 2011 10:05 AM To: otrs@otrs.org Subject: [otrs] Changing the name of a

Re: [otrs] OTRS running slow

2011-10-13 Thread Jean BROW
SWAP is not going to help us I think.. As we using SSD HDD, who is better.. load average: 0.05, 0.14, 0.10 Any good idea? I appriciate all help :) 2011/10/9 Ugo Bellavance u...@lubik.ca Le 2011-10-08 07:03, Jean BROW a écrit : root@*:~# vmstat 10 10 procs

Re: [otrs] OTRS running slow

2011-10-13 Thread Ugo Bellavance
On 2011-10-13 08:50, Jean BROW wrote: SWAP is not going to help us I think.. As we using SSD HDD, who is better.. I think your server is probably oversized for the load it has to deal with, so I'd check on the network side. Any congestion? Collisions? Something is weird with the vmstat

Re: [otrs] OTRS running slow

2011-10-13 Thread Marius Vaitiekunas
On Fri, Oct 7, 2011 at 9:58 PM, Jean BROW everyday...@gmail.com wrote: We running OTRS on a dedicated server with a lot of RAM, CUP and disk space. We have high wolume of new tickets and around 15 POP 3 accounts. The OTRS system running very slow now. Anyone that could help us with any tips or

Re: [otrs] OTRS running slow

2011-10-13 Thread Marco Vannini
DNS and name resolution on the host is working fine ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS running slow

2011-10-13 Thread Peter Eckel
DNS and name resolution on the host is working fine ? I had a similar issue also related to DNS, but not that obvious. Some months ago, I reconfigured the whole internal network at one site to use IPv6, including DNS. All internal servers have an IPv6 record () in DNS as well as an IPv4

Re: [otrs] patch to go from 2.4.10 to 2.4.11

2011-10-13 Thread Leonardo Certuche
Hello, This is what they said on the security advisory: As a workaround it is also possible to replace the following files with a fixed version. OTRS 2.1.x: Kernel/Modules/ AdminPackageManager.pm 1.39.2.2 OTRS 2.2.x: Kernel/Modules/AdminPackageManager.pm 1.46.2.6 OTRS 2.3.x:

Re: [otrs] patch to go from 2.4.10 to 2.4.11

2011-10-13 Thread Steve Clark
On 10/13/2011 11:56 AM, Leonardo Certuche wrote: Hello, This is what they said on the security advisory: As a workaround it is also possible to replace the following files with a fixed version. OTRS 2.1.x: Kernel/Modules/ AdminPackageManager.pm 1.39.2.2 OTRS 2.2.x:

[otrs] Reg:OTRS performance

2011-10-13 Thread ravi shanker
Hi, In our current OTRS setup we have about 1.7 lac tickets ,and we are observing some performance issues.our infra is built on win2k8/IIS7/sqlserver2k5..any suggestion for performance tuning would be helpful.   Ravi Shankar-

[otrs-de] mysql for OTRS nicht auf localhost

2011-10-13 Thread Björn-Peter Tietjens
Hallo, in den Installationsanweisungen finde ich immer nur die Requirements, dass MySql auf der selben Maschine wie das otrs laufen muss... Ist das so? ...oder gibt es ein Vorgehen bei der Installation, bei dem ich während der Installation einen vorhandenen Datenbanserver benennen kann?

Re: [otrs-de] mysql for OTRS nicht auf localhost

2011-10-13 Thread Michael Kohn
Hi, wenn ich es richtig in Erinnerung habe, kanst du sogar beim Web-Installer einfach den MySQL-Host eintragen... Gruß, Michael On Thu, 13 Oct 2011 17:19:23 +0200, Björn-Peter Tietjens wrote: Hallo, in den Installationsanweisungen finde ich immer nur die Requirements, dass