Re: [otrs] Notification mails sent with incorrect sender address

* Gerald Young : > Sendmail NotificationEnvelopeFrom in Core::Sendmail? Not defined... -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450

Re: [otrs] Easily switch user when logged in via Kerberos

Hi Anselm, On Wed, Nov 9, 2011 at 16:14, Anselm Strauss wrote: > is it possible when using single sign on with kerberos that a user can logout > and enter username/password to login as a different user? I can also login > with LDAP to a Windows AD, as I can with Kerberos. So can OTRS offer a ch

Re: [otrs] Customer with multiple IDs (Company tickets) function not wok with LDAP

Take a look at this: http://forums.otrs.org/viewtopic.php?f=60&t=7531 2011/11/5 Márton Krisztián > Hi, > > ** ** > > I would like to use the Customer with multiple IDs (Company tickets) > function. I managed to at least a description: > > http://doc.otrs.org/2.3/en/html/x1638.html >

Re: [otrs] Notification mails sent with incorrect sender address

Sendmail NotificationEnvelopeFrom in Core::Sendmail? On Fri, Nov 4, 2011 at 1:39 PM, Ralf Hildebrandt < ralf.hildebra...@charite.de> wrote: > * Gerald Young : > > Admin, Queue, specific queue, system address... > > That's set to another address > "Will be the sender address of this queue for emai

[otrs] Easily switch user when logged in via Kerberos

Hi, is it possible when using single sign on with kerberos that a user can logout and enter username/password to login as a different user? I can also login with LDAP to a Windows AD, as I can with Kerberos. So can OTRS offer a choice on login to either use the current Kerberos credentials from

[otrs] Subject size/length

Hi all, Instead of trying to educate all of my users, I'd like to increase the size of the "Subject" field in the OTRS interface. Meaning: I'd like to make sure that no matter how the ticket is created, I'm able to see the full subject in the agent/customer interface. I think I found some arti

Re: [otrs] Lock/Unlock vs Locked/Unlocked

Dear both, @ Juan, we know this is a notation issue and i hope that this will be “fixed” very soon. Please be so kind and open a bug report on bugs.otrs.org or just update an bug that I found which seems to be related to this issue: http://bugs.otrs.org/show_bug.cgi?id=6441 @ Carlos, changing

Re: [otrs] Lock/Unlock vs Locked/Unlocked

Did you try change the es_Custom.pm that's work's for me El nov 9, 2011 7:10 a.m., "Juan Manuel Clavero Almirón" < juanm.clav...@ibsalut.es> escribió: > Hi, > thanks for your reply > > the problem is that, in my Language, there is a big difference between the > translation of 'lock' and the trans

Re: [otrs] Lock/Unlock vs Locked/Unlocked

Hi, thanks for your reply the problem is that, in my Language, there is a big difference between the translation of 'lock' and the translation of 'locked'. This difference makes that the people don't understand if they see a 'lock' where it should be 'locked' (that is, where it should be an adj

[otrs] Change multiple fields of one ticket at once

Hi, is there a way in OTRS 3 to change multiple fields of one ticket at once without having to click on all the individual things like Responsible, Note, Priority, etc.? There is a bulk change in the ticket list, but it only works when selecting at least two tickets. Why can I not use this func