[otrs] Ldap as customer user backend

2011-12-20 Thread Fiorenza Meini
Hi there, I configured my Otrs to work with two customer user backends: the first one is on mysql db, the second on Ldap directory. In the Admin panel - Customer Management, I can see both backend, but it seems that the connection to Ldap server is not working (I tried to do a search on ldap

Re: [otrs] Postmaster filters - custom headers?

2011-12-20 Thread Renée Bäcker
Hi, can you describe more detailed what you want to achieve? As long as you write your own PostMaster filter module, you can set/use all headers you want. Standard OTRS can handle only the headers set in the SysConfig. - Renée On 19.12.2011 19:54, Ugo Bellavance wrote: Hi, If I want to use

Re: [otrs] Postmaster filters - custom headers?

2011-12-20 Thread Ugo Bellavance
On 2011-12-20 05:17, Renée Bäcker wrote: Hi, can you describe more detailed what you want to achieve? As long as you write your own PostMaster filter module, you can set/use all headers you want. Standard OTRS can handle only the headers set in the SysConfig. I want to set the SLA

[otrs] make state waiting for invisible in day-to-day work

2011-12-20 Thread Susan Dittmar
Hi folks, I am rather new to OTRS, so please bear with me. With the tickets in our company, workflow often includes times when a ticket is in some kind of suspended state, usually waiting for a customer to react. During that time, my collegues would prefer for those tickets to neither appear in

Re: [otrs] Company/Customer - addition of levels.

2011-12-20 Thread Robinson Mitchell
Sune T. wrote: Hi list, I've been looking a bit at the Company/Customer part in OTRS. I'd like to add a level or two, I think. Not sure how else to implement. As far as I understand, the Customer part is the end-user that may or may not have access to the customer web-interface. And

[otrs] Bulk print tickets?

2011-12-20 Thread Gadow, Shawn
Is there a way to bulk print a selection of tickets? Like buy using the checkboxes in list view or some other way? Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 Security is when everything is settled. When nothing can happen to you. Security is the denial of life. - Germaine

Re: [otrs] Bulk print tickets?

2011-12-20 Thread Nils Leideck
On 20.12.2011, at 19:18, Gadow, Shawn wrote: Is there a way to bulk print a selection of tickets? Like buy using the checkboxes in list view or some other way? Do you need Ticket-Details only or even Article content? Cheers, Nils -- http://webint.cryptonode.de / a Fractal project

Re: [otrs] OTRS -itsm-Change management

2011-12-20 Thread Nils Leideck
On 19.12.2011, at 07:11, ravi shanker wrote: In change module,in involved persons sections i tried adding agents to CAB ,though auto populate feature is displaying agents available whenever i select them the CAB is always blank.. This is the issue i was facing. You need to click on “Add to

Re: [otrs] Installation on Windows of 3.1 B2

2011-12-20 Thread Michiel Beijen
Hi Timothy, Simply install beta3 from our site, it has been released today ! Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve

[otrs-de] Rechnungsstellung mit OTRS

2011-12-20 Thread sven . ehret
Hallo Liste, wir machen in OTRS unsere Rechnungsstellung und berechnen nur geschlossene Tickets. Dazu suchen wir alle Tickets mit Status „[…] geschlossen“, die innerhalb des letzten Monats geschlossen wurden (Screenshot): Die resultierende CSV-Liste wird dann nach Kunden sortiert. Das

Re: [otrs-de] Rechnungsstellung mit OTRS

2011-12-20 Thread Nils Leideck
On 20.12.2011, at 15:38, sven.eh...@comdok.de wrote: wir machen in OTRS unsere Rechnungsstellung und berechnen nur geschlossene Tickets. Dazu suchen wir alle Tickets mit Status „[…] geschlossen“, die innerhalb des letzten Monats geschlossen wurden (Screenshot): Die resultierende