Hi there,
I configured my Otrs to work with two customer user backends: the first one is
on mysql db, the second on Ldap directory.
In the Admin panel - Customer Management, I can see both backend, but it
seems that the connection to Ldap server is not working (I tried to do a
search on ldap
Hi,
can you describe more detailed what you want to achieve?
As long as you write your own PostMaster filter module, you can set/use
all headers you want. Standard OTRS can handle only the headers set in
the SysConfig.
- Renée
On 19.12.2011 19:54, Ugo Bellavance wrote:
Hi,
If I want to use
On 2011-12-20 05:17, Renée Bäcker wrote:
Hi,
can you describe more detailed what you want to achieve?
As long as you write your own PostMaster filter module, you can set/use
all headers you want. Standard OTRS can handle only the headers set in
the SysConfig.
I want to set the SLA
Hi folks,
I am rather new to OTRS, so please bear with me.
With the tickets in our company, workflow often includes times when a
ticket is in some kind of suspended state, usually waiting for a customer
to react. During that time, my collegues would prefer for those tickets to
neither appear in
Sune T. wrote:
Hi list,
I've been looking a bit at the Company/Customer part in OTRS.
I'd like to add a level or two, I think. Not sure how else to implement.
As far as I understand, the Customer part is the end-user that may or
may not have access to the customer web-interface.
And
Is there a way to bulk print a selection of tickets? Like buy using the
checkboxes in list view or some other way?
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine
On 20.12.2011, at 19:18, Gadow, Shawn wrote:
Is there a way to bulk print a selection of tickets? Like buy using the
checkboxes in list view or some other way?
Do you need Ticket-Details only or even Article content?
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
On 19.12.2011, at 07:11, ravi shanker wrote:
In change module,in involved persons sections i tried adding agents to CAB
,though auto populate feature is displaying agents available whenever i
select them the CAB is always blank.. This is the issue i was facing.
You need to click on “Add to
Hi Timothy,
Simply install beta3 from our site, it has been released today !
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
Making OTRS even better! Exclusive Feature Add-Ons improve
Hallo Liste,
wir machen in OTRS unsere Rechnungsstellung und berechnen nur geschlossene
Tickets. Dazu suchen wir alle Tickets mit Status „[…] geschlossen“, die
innerhalb des letzten Monats geschlossen wurden (Screenshot):
Die resultierende CSV-Liste wird dann nach Kunden sortiert.
Das
On 20.12.2011, at 15:38, sven.eh...@comdok.de wrote:
wir machen in OTRS unsere Rechnungsstellung und berechnen nur geschlossene
Tickets. Dazu suchen wir alle Tickets mit Status „[…] geschlossen“, die
innerhalb des letzten Monats geschlossen wurden (Screenshot):
Die resultierende
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