Re: [otrs] 2 queues, 1 of them very slow

Have you tried stopping the cronjob and running the PostMasterMailbox script with debug enabled? Steve On 3 February 2012 18:48, Karlos Jelez wrote: > Hi Steve > Thanks for your comments > OTRS has a Generic Agent where you can do some tasks. > I create a task to collect tickets until Nov-30-2

Re: [otrs] How to migrate from one server to the other

On 2012-02-03 13:34, Muhammad El-Sergani wrote: Dear list, Can anyone quickly highlight how could I fully migrate a running system to another one? It's required to have a clean system up and running first (OS level) then migrate OTRS from the old one to the new one. http://permalink.gmane.org/

Re: [otrs] 2 queues, 1 of them very slow

Hi Steve Thanks for your comments OTRS has a Generic Agent where you can do some tasks. I create a task to collect tickets until Nov-30-2011, pass the tickets to Junk queue and then delete from Junk. All was fine. The trouble is with the first queue, wich receive 100 new messages daily. The second

[otrs] How to migrate from one server to the other

Dear list, Can anyone quickly highlight how could I fully migrate a running system to another one? It's required to have a clean system up and running first (OS level) then migrate OTRS from the old one to the new one. Appreciate your help guys. Thanks //M ---

Re: [otrs] 2 queues, 1 of them very slow

How exactly did you purge the 45k tickets? and when did you purge them? recently hours/days? It sounds to me like OTRS still has something in it's database for the 45k tickets you purged and so is searching through that data for a match whenever a new ticket comes into that queue. If you have only

Re: [otrs] Change class definition

Hi Alvaro. On 03/02/2012 6:52 AM, Alvaro Cordero wrote: > You can do that into General Catalog, There are the definition for all your > classes including the Config Item Class. Ah, OK, found it. I added a text field called "Cost" to enter the cost of the computer and hardware and confirmed that

Re: [otrs] 2 queues, 1 of them very slow

On 2012-02-03 09:02, Karlos Jelez wrote: Thanks Ugo The HW is ok; it is a FreeBSD hosted in a datacenter. OTRS receive 100 new tickets daily; working hours. 90% of tickets are closed same day.. What is the load average on the machine? What is the average wait and service times on the disk when

Re: [otrs] Change class definition

Hello Allan, You can do that into General Catalog, There are the definition for all your classes including the Config Item Class. The process on how to do that is a bit complicated, but basically, you need to create the class there and then in Config Item you can create the definition for that ne

Re: [otrs] Questions about multiple companies in OTRS

That's a good idea, can I create users through postmaster filters? I don´t remember seeing that option... but I might code something to do that while the postmaster filter runs... thanks for the idea, I´ll think in something 2012/2/3 David Boyes > I have multiple companies with multiple user

Re: [otrs] 2 queues, 1 of them very slow

Thanks Ugo The HW is ok; it is a FreeBSD hosted in a datacenter. OTRS receive 100 new tickets daily; working hours. 90% of tickets are closed same day.. Any other ideas? 2012/2/3 Ugo Bellavance > On 2012-02-03 03:33, Karlos Jelez wrote: > >> Hi list, >> I have a OTRS 2.3.4 instalacion for a fe

Re: [otrs] Fetch Mail: Message: No StateID for '* Abandonné'!

On 2012-02-02 10:28, Michaël Erni wrote: == En français en dessous == Hi all! I've some problem with POP3 Mail Fetching. When I use "./otrs.PostMasterMailbox.pl " I've got an error about "StateID". (Copy at the end) OTRS get correctly the E-mail by POP3, but it

Re: [otrs] 2 queues, 1 of them very slow

On 2012-02-03 03:33, Karlos Jelez wrote: Hi list, I have a OTRS 2.3.4 instalacion for a few years. It was working with 1 queue; currently 5,000 tickets after a purge from 50,000. Two months ago a set up a second queue; currently with 200 tickets. I have noted that the fetching mails process takes

Re: [otrs] Detailed Config Items reports

I'm using the Import/export module, to generate the report of the CI on the system. Only need to set tow templates for each CI Class. one for import has only the info for the charge, and the export includes the header and the ID of the CI. Redgards. 2012/2/2 Alan Murrell > Hello. > > I am tri

Re: [otrs] Questions about multiple companies in OTRS

I have multiple companies with multiple users in it, but not all employers from the company has users in my otrs. is there a way to create "generic" client in otrs that could have it´s e-mail changed based on the e-mail received or changed manually You really, REALLY don’t want to do this. It ma

[otrs] Questions about multiple companies in OTRS

Hello, I have multiple companies with multiple users in it, but not all employers from the company has users in my otrs. is there a way to create "generic" client in otrs that could have it´s e-mail changed based on the e-mail received or changed manually the problem is that I have a lot of e-ma

[otrs] 2 queues, 1 of them very slow

Hi list, I have a OTRS 2.3.4 instalacion for a few years. It was working with 1 queue; currently 5,000 tickets after a purge from 50,000. Two months ago a set up a second queue; currently with 200 tickets. I have noted that the fetching mails process takes 4 minutes per message when the target is t