@Steven, thanks for the tip. set it to yes this morning and it's working
beautifully.
@David, i don't have any concerns about the other agents doing crazy
things as it's only for my sysadmin team, we are using it slightly
unconventionally, our support wont be using it like i mentioned previously,
i have added 2 email addresses and assigned the same company id to them and i
want to if one of them sends an email to otrs then both should get the
autoresponse and both can view the ticket. can that be done in otrs?
Dear All
Is it possible to be setup that status view only can be seen by certain
user(ex:IT Manager,Section Head) but engineer only can see they queue
And how to make my queue is visble with out rw permission ? my account which is
rw permission able to see my queue but one of my team is
Hello,
I need to classify my tickets based on a multi-level tree - I actually have 3
levels, for instance:
Customer / Shipment / Not delivered
Customer / Shipment / Broken
Customer / Payment / Invoice not received
Customer / Payment / Invoice dispute
Supplier / Goods reception / Quality Problem
El dt 09 de 10 de 2012 a les 12:01 +0200, en/na Olivier Macchioni va
escriure:
Hello,
I need to classify my tickets based on a multi-level tree - I actually have 3
levels, for instance:
Customer / Shipment / Not delivered
Customer / Shipment / Broken
Customer / Payment / Invoice not
Group membership will prevent engineer from seeing queues to which engineer
does not belong.
In addition, you can assign group(s) to modules in
Sysconfig/Ticket/AgentModuleRegistration to prevent/assign access to that
entry (Status View) by group membership.
My Queue is intended for queues you
http://forums.otterhub.org/viewtopic.php?f=53t=16009#p64539
Dependent Fields are what you said: three fields, plus ACL, plus a bit of
javascript.
On Tue, Oct 9, 2012 at 10:06 AM, Olivier Macchioni
olivier.macchi...@wingo.ch wrote:
On Oct 9, 2012, at 15:26, Adrià García-Alzórriz wrote:
El
For my OTRS-setup I have an Invoker which logs every closing of tickets.
In the response I have the log entry-id which I save in a Dynamic Field.
This is done correctly.
Unfortunately, in the otrs.log file, I keep seeing the following messages:
[Mon Sep 17 11:00:22
