Second question answered: You may dispatch based upon the mail accounts
fetched or "To:" within Admin Postmaster Mail accounts, which then obeys
Admin "Email Accounts" settings below.
First question: May not have "Helpdesk" highlighted in his preferences, My
Queues.
On Thu, Oct 25, 2012 at 11:08
I just had a user come up to me and state that when he logs in, he gets the
dashboard, but then he clicks on Queue Views (default for this user is the
Helpdesk) it won't display the tickets in the queue. He has permission to
access it.
Also is it possible to have multiple queues for multiple
Hi Peter,
On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester wrote:
> I wrote an postmaster pre-filter that searches in the tickets for an
> existing external ID, if it's existing a new article to this ticket is
> added. Otherwise a new ticket is added.
> My problem is that I have to define the Agent
Use ID=1 as the searcher.
On Thu, Oct 25, 2012 at 9:47 AM, Peter Tester wrote:
> I wrote an postmaster pre-filter that searches in the tickets for an
> existing external ID, if it's existing a new article to this ticket is
> added. Otherwise a new ticket is added.
> My problem is that I have to
Hasten to add: You may find that you'll need $Ticket{TicketID} instead of
$Param{TicketID} if the former is being referenced previously.
On Thu, Oct 25, 2012 at 9:44 AM, Gerald Young wrote:
> Disclaimer: The following is a modification of OTRS core files and
> insertion of data into OTRS tables
I wrote an postmaster pre-filter that searches in the tickets for an existing
external ID, if it's existing a new article to this ticket is added. Otherwise
a new ticket is added.
My problem is that I have to define the Agent ID (UserID) in the Ticketsearch
function in the pre-filter.
How can I
Disclaimer: The following is a modification of OTRS core files and
insertion of data into OTRS tables. If you don't feel comfortable with
this, don't do it. Get someone to help you.
It modifies a core component of OTRS, so please make and verify backups
before you start. There is no warranty assoc
Hi Phillippe,
This is something that I would really like to be able to use. Please let me
know if you have found a way of doing this or have a workaround for
implementing it.
Many Thanks
Derek Kiely
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behal
