Short version: OTRS helpdesk is the core technology of recording and allowing
agents to respond to requests. OTRS ITSM imposes additional IT service
management tools and concepts on the processing of requests to help you
implement a ITIL-based process customized to your organization. ITSM is not
Thanks a lot.
I found this one useful .
http://wiki.otterhub.org/index.php?title=Report_generators
Thanking You
Darshak Modi
Elitecore-IN
919909008245
On 25-03-2013 PM 04:06, Steven Carr wrote:
You can find the database schema diagram in the code...
https://github.com/OTRS/otrs/blob/master/do
OTRS helpdesk is the base product. OTRS ITSM is the OTRS helpdesk
product with additional modules installed which give it ITSM
functionality... http://www.otrs.com/en/software/otrs-itsm/features/
Steve
On 25 March 2013 09:40, Kaushal Shriyan wrote:
> Hi,
>
> Can someone please help me understan
You can find the database schema diagram in the code...
https://github.com/OTRS/otrs/blob/master/doc/OTRSDatabaseDiagram.png
I don't know of any repository of SQL snippets that will get specific
data out of the database for you so you're probably on your own with
that (you could turn on SQL query
Dear All,
I want to use external report tool using OTRS DB.
Is there any document describing Database details and how to use for
reporting?
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Hi,
Can someone please help me understand the difference between OTRS helpdesk
vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS
Linux version 6.4.
Regards,
Kaushal
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