Re: [otrs] Any way to exclude system articles from being counted as unread?

The toolbar shows count for tickets with unread articles (a ticket is counted only once, regardless of how many unread articles it has). It seems there's a config, Ticket::NewArticleIgnoreSystemSender, that controls if a ticket should be marked as read when it has unread system articles. I'll try

[otrs] Statistics Scheduled

Hi I ma trying to run otrs.GenerateStats.pl -n StatNumber [-p PARAM_STRING] [-o DIRECTORY] [-r RECIPIENT -s SENDER] [-m MESSAGE] [-l LANGUAGE] [-f CSV|Print] [-S SEPARATOR]PARAM_STRING e. g. 'Year=1977Month=10' (only for static files) DIRECTORY /output/dir/ But Error showing ,

Re: [otrs] Statistics Scheduled

Please show the command you run (you posted the usage message) and the error. On 03.07.2013 13:24, KalyanaChakravarthy MP wrote: Hi I ma trying to run otrs.GenerateStats.pl -n StatNumber [-p PARAM_STRING] [-o DIRECTORY] [-r RECIPIENT -s SENDER] [-m MESSAGE] [-l LANGUAGE] [-f CSV|Print] [-S

Re: [otrs] Help on upgrade to OTRS 3.2.8

Hi Guys, OTRS 3.2.8 is re-installed successfully and works like a charm. A good exercise and nice way to learn OTRS. Performed a backup of the DB. Uninstalled 3.2.6 and re-installed 3.2.8 . Reinstalled 3.2.6 ITSM Bundle. Restored the Database. Replaced needed config files

[otrs] fetchmail/imap and keeping messages in the mailbox

Currently we're fetching the messages from an IMAP mailbox using fetchmail. Is there a way of keeping the messages in the IMAP mailbox and maybe just mark them read? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin

[otrs] Agent Ticket Print

Hello, Anyone know if i can print the linked children tickets information on the parent ticket? when i print a ticket and this one have linked child tickets i just can see the child's id and their subject. i want to print their status and other information, someone knows how can i do this?

Re: [otrs] fetchmail/imap and keeping messages in the mailbox

No, this has been asked many times before. The way you achieve this is to have 2 mailboxes and setup an email address which delivers the mail to both mailboxes. You then use one mailbox to pull the emails into OTRS and the other mailbox acts as an archive. Steve On 3 July 2013 13:09, Ralf

Re: [otrs] Agent Ticket Print

You asked this a few days ago and no-one had an answer then. Asking again is not going to get you an answer. Steve On 3 July 2013 13:11, Carlos Igor Silva carlos.silv...@fatec.sp.gov.br wrote: Hello, Anyone know if i can print the linked children tickets information on the parent ticket?

Re: [otrs] fetchmail/imap and keeping messages in the mailbox

* Steven Carr sjc...@gmail.com: No, this has been asked many times before. The way you achieve this is to have 2 mailboxes and setup an email address which delivers the mail to both mailboxes. You then use one mailbox to pull the emails into OTRS and the other mailbox acts as an archive.

Re: [otrs] Agent Ticket Print

You can, but this needs development. You have to change Kernel/Modules/AgentTicketPrint.pm and Kernel/Output/HTML/LayoutLinkObject.pm. On 03.07.2013 14:11, Carlos Igor Silva wrote: Hello, Anyone know if i can print the linked children tickets information on the parent ticket? when i print a

Re: [otrs] Statistics Scheduled

It would help if you showed us what errors you are receiving But Error showing , can anybody help me or give Exmple : - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] (no subject)

See the link at the bottom of every message to the list. To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ^ ^ ^ ^ ^ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Ticket Refresh

I am running otrs 3.2.7. The customer site is not refreshing ticket detail when a new note is added by the agent. The customer set refresh interval in preferences to 2 minutes. Is there anything I need to do to make this work? Thanks in advance

[otrs] Dynamic Fields in Notification

Hi, Sometimes it's quite hard to find the exact configuration options online for OTRS, especially when it comes to Notification Tags. Like how to use dynamic fields as tags in notification. It may be written somewhere but I didn't find it. But from all he bits and pieces and two trials, here

Re: [otrs] Ticket Refresh

it appears that refresh only works on ticket overview but not ticket zoom. Correct me if I am wrong. On Wed, Jul 3, 2013 at 2:19 PM, Roman Gelfand rgelfa...@gmail.com wrote: I am running otrs 3.2.7. The customer site is not refreshing ticket detail when a new note is added by the agent. The

[otrs] Change in display name

First Name - Last Name - I want to change the order like Last Name- FirstName . Also in report - agent name comes as Name(email), is there a way to remove (email) ? - OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs-de] Geschlechtssprzifische Anred ein 3.2.x

Hi Boris, wir benutzen das Feld Pager aus dem AD, da Titel bei uns so etwas wie Dr. oder Prof. ist. In der Config sieht das dann so aus: ['UserSalutation', 'Anrede', 'pager',1,0, 'var'] Wir befüllen das AD-Feld mit ACMP automatisch im Format e Frau und er Herr. Davon abgesehen probiere mal: