Re: [otrs] Customized Reporting

2013-07-19 Thread Bogdan Iosif
You can create reports of type dynamic stat using as an object TicketAccountedTime or, if you have the free TimeAccounting package installed, the TimeAccounting object. If you can, you should try configuring a report like that and see if it yields something close to your needs. I can tell you that

[otrs] Customized Reporting

2013-07-19 Thread Tony S. Wu
Hi, We are looking to generate customized report, especially time accounting based on client. Is there modules or other methods for generating customized reports? Thanks, Tony S. Wu tonyswu@gmail.com smime.p7s Description: S/MIME cryptographic signature --