I can find is
3.1.1
AND
PRODUCT = OTRS
VERSION = 3.1.1
BUILDDATE = Fri Feb 10 09:12:49 CET 2012
BUILDHOST = otrsbuild.otrs.com
On 12-09-2013 PM 09:07, Michiel Beijen wrote:
Hi,
Module Support-1.3.2.opm (requires OTRS Help Desk 3.1)
Module FAQ-2.2.3.opm (requires OTRS Help Desk 3.2.4)
It's possible to install module Support on OTRS Help Desk 3.2 or I need to use
OTRS Help Desk 3.1 (with FAQ 2.1.4)???
Thanks in advance
Atenciosamente: Robson Massaki Kobayash
What version of OTRS you use?
We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936
It is in OTRS 3.1.12 3.2.0.x.
On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi
wrote:
> Hi,
>
> I am creating a report for average solution time for the ticket , using
> TicketSolutionResponse
Michiel, thank you very much for that script - I've only just noticed your
message, I will give it a try.
I am sure others will find it useful too.
Regards
Phil
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel
Beijen
Sent: 09 September 20
Hi,
I am creating a report for average solution time for the ticket , using
TicketSolutionResponseTime. I think not proper.
But still If I run, it gives me -ve values.
Any suggestion, how to get average ticket solution time for agent/queue ?
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