Hi Nick,
Am 13.11.13 16:57, schrieb Nick Lapp:
I just upgraded to OTRS 3.3.1 and the new Ticket Queue Overview module
on the dashboard is showing “No data found.”
That depends on the configuration of this dashboard widget. You should
check the settings for the permissions to use when looking
Thank you for the assistance! I found the group permissions for the Ticket
Queue Overview in SysConfig. I also found that my crontab for OTRS didn't get
appropriately rewritten with the additional cron jobs.
Nick
-Original Message-
From: otrs-boun...@otrs.org
Is it possible to add additional customer information to the queue view in OTRS
3.3? For example, I have a customer field with the customer's phone number
which shows up on ticket zoom but I would like to add the customer phone
numbers as a column to the queue view.
Thank you in advance for
Hello guys,
We have an OpenNMS System Installed on the machine where we
have OTRS 3.3 installed with all ITSM packages. So is there a way to
configure the OTRS to pick up the services status from OpenNMS? If yes, how
can I configure it?
Thanks in advance.
Thanks Regards,
The only way I can think of (that doesn't require messing around with OTRS
code) is for you to somehow duplicate the desired info in a ticket dynamic
field, which you can hopefully show in Queue View.
To get those phone numbers in ticket dynamic fields you would need to write
an event module that
Am 14.11.13 10:13, schrieb Götz Reinicke - IT Koordinator:
Guten Tag zusammen,
ich hab heute das Update machen wollen und bin/otrs.CheckDB.pl bringt
keinen Fehler.
Das cat DBUpdate-to-3.3.mysql.sql wirft allerdings einiges aus:
INFO: Foreign key constraint
Guten Tag zusammen,
mittlerweile habe ich ein Problem entdeckt, dass nach dem misslungenem
DB Update auftritt:
Wir können nicht mehr auf Tickets antworten.
Wie können wir das wieder gerade biegen?
Danke und Grüße . Götz
--
Götz Reinicke
IT-Koordinator
Tel. +49 7141 969 82 420
Fax
