Hi Sujeeva,
if the agent press the person icon on the upper left corner access the
index.pl?Action=AgentTicketLockedView that show him just his tickets (if he
has at least 1 locked)
about my case, instead, I activated sql logging on mysql and seems
something strange for me. Those are the 2 main
Hi,
Are you working with OTRS.
-- Original Message --
From: "Sujeeva Tissaarachchi"
To: "User questions and discussions about OTRS."
Sent: 12-02-2014 12:16:26
Subject: Re: [otrs] Customer reporting issue on myticket view
I would like to ask it in this way. How to filter the ticket vis
Ok , the previous select extracts "all" tickets. I don't know if the value
is working as aspected if I'm on "myticket" but in any case, the select
that fetch open ticket is:
mysql> SELECT COUNT(DISTINCT(st.id)) FROM ticket st INNER JOIN queue sq ON
sq.id = st.queue_id WHERE 1=1 AND st.ticket_stat
Analyzing CustomerTicketOverview.pm against github I saw that a bug is
presents:
http://bugs.otrs.org/show_bug.cgi?id=10212
Trying to apply the non 3.3 version ...
2014-02-12 11:01 GMT+01:00 Marco Vannini :
> Ok , the previous select extracts "all" tickets. I don't know if the value
>
SOLVED using the CustomerTicketOverview.pm version presents in github for
branch 3.2
2014-02-12 11:44 GMT+01:00 Marco Vannini :
> Analyzing CustomerTicketOverview.pm against github I saw that a bug is
> presents:
>
> http://bugs.otrs.org/show_bug.cgi?id=10212
>
>
>
> Trying to apply the non 3.3
Marco,
Thanks for your effort here. This bug seems to have been introduced in
3.3.4 per bugzilla. If anything else positive may come from this, now you
can be the one who has previously experienced this and can provide
assistance :).
Kudos to you!
On Wed, Feb 12, 2014 at 5:57 AM, Marco Vannin
+1 (G+ style)
:)
2014-02-12 14:25 GMT+01:00 Gerald Young :
> Marco,
>
> Thanks for your effort here. This bug seems to have been introduced in
> 3.3.4 per bugzilla. If anything else positive may come from this, now you
> can be the one who has previously experienced this and can provide
> assis
Since signatures and email addresses are connected to queues, it’s not so easy
to work another person’s queue when somebody
is out. For example, when Elizabeth is out, Amanda works Elizabeth’s queue.
Amanda tries to reply to the customer, and the email says "Amanda
", and the signature is Elizab
Use OTRS_tag placeholders.
On Wed, Feb 12, 2014 at 12:12 PM, Leah Kelly wrote:
> Since signatures and email addresses are connected to queues, it's not so
> easy to work another person's queue when somebody
> is out. For example, when Elizabeth is out, Amanda works Elizabeth's
> queue. Amanda t
IMHO, this is one of the arguments for structuring queues based on a service
type, rather than an individual, but...
If you've structured things with one queue per person, isn't this what you WANT
to happen (the original person maintains the overall responsibility for the
ticket, and the other
You can use placeholders in the signature such as:
Sincerely,
MyComany Support
123 Main St
Anytown, USA
On 2/12/2014 12:12 PM, Leah Kelly wrote:
Since signatures and email addresses are connected to queues, it’s not so easy
to work another person’s queue when somebody
is out. For exampl
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