Re: [otrs] upgrade from otrs v3.1.6 to4 (Linux)

Thanks Christoph, "In one step" I meant make the upgrade in onbe phase and not make the upgrade from otrs 3.1.6 -->> otrs to 3.2  -->> otrs to 4. Thanks again. El Martes 10 de marzo de 2015 12:56, Christoph Sandhaus escribió: #yiv9651332396 p, #yiv9651332396 li {white-space:pre-wra

Re: [otrs] upgrade from otrs v3.1.6 to4 (Linux)

Before OTRS 4 there was a file UPGRADING.md containing step by step upgrade instrctions. Actually (since version 4 afaik) this file contains a link to the upgrade instructions: http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html There is no "single command" or "single step" upg

[otrs] upgrade from otrs v3.1.6 to4 (Linux)

Hi, Can I make an upgrade from version otrs:itsm 3.1.6 to 4 possible in one step (Linux)? Is there any upgrade documentation? Thanks. El Martes 10 de marzo de 2015 11:43, Christoph Sandhaus escribió: #yiv7722521734 p, #yiv7722521734 li {white-space:pre-wrap;}Hi! On an incoming ti

[otrs] Wrong customer selection in CC on incoming ticket

Hi! On an incoming ticket via PostMaster otrs adds a wrong customer on CC and sends a confirmation mail. I would like to figure out how otrs selects this customer. But I have _no_ idea where to start over. Any hint is apprechiated! Here is a description of my problem: All our customer IDs are