I ?believe? that the OTRS.com group has already developed such a module (check
www.otrs.com). There are some obvious issues with the solution.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Robert
Recchia
Sent: Friday, September 18, 2015 2:15 PM
To: User questions
I think we might just write a stored procedure to do this I was just
wondering if there was another easier way that I might have missed
Robert Recchia
On Fri, Sep 18, 2015 at 12:53 PM, Gerald Young wrote:
> There is no default way to do this. It's not an optimal solution,
> generally, as it doe
There is no default way to do this. It's not an optimal solution,
generally, as it doesn't take into account load balancing (how long the
load of existing tickets can take) or knowledge of request solutions. I
hear there are third party options and other ticket systems that might do
such things, bu
Hi everyone
We have recently switched to OTRS ticket system and so far so good. I do
have one question though. Our old ticket system use to round robin all the
tickets to all the available reps. What I mean is if were 100 tickets and
4 people it would automatically assign each user 25 tickets.
Hi Alexandre,
I'm not sure, but you might mix things here.
14/09/2015 19:43 - Alexandre Lima wrote:
My problem is that I have agents that own some queues, but when a ticket is sent
to one of those queues, they appear in "All tickets" and not in "Tickets in my
queue". As a result, the agents don
