Re: [otrs] Force uninstall of OTRSApplianceManagement package?

2015-10-30 Thread Lance Cotton
Indeed it does! Thank you. -Lance On 10/30/2015 8:49 AM, Gerald Young wrote: http://forums.otterhub.org/viewtopic.php?t=30067 On Fri, Oct 30, 2015 at 9:49 AM, Gerald Young mailto:cryth...@gmail.com>> wrote: Maybe this thread might help? On Fri, Oct 30, 2015 at 9:33 AM, Lance Cotton

Re: [otrs] Force uninstall of OTRSApplianceManagement package?

2015-10-30 Thread Gerald Young
http://forums.otterhub.org/viewtopic.php?t=30067 On Fri, Oct 30, 2015 at 9:49 AM, Gerald Young wrote: > Maybe this thread might help? > > On Fri, Oct 30, 2015 at 9:33 AM, Lance Cotton > wrote: > >> I had begun with OTRS4 Appliance, but it seemed to have been abandoned. >> So I manually installe

Re: [otrs] Force uninstall of OTRSApplianceManagement package?

2015-10-30 Thread Gerald Young
Maybe this thread might help? On Fri, Oct 30, 2015 at 9:33 AM, Lance Cotton wrote: > I had begun with OTRS4 Appliance, but it seemed to have been abandoned. So > I manually installed updates from Source. > > I have now upgraded to OTRS 5.0.1 and the OTRSApplianceManagement package > complains th

[otrs] Force uninstall of OTRSApplianceManagement package?

2015-10-30 Thread Lance Cotton
I had begun with OTRS4 Appliance, but it seemed to have been abandoned. So I manually installed updates from Source. I have now upgraded to OTRS 5.0.1 and the OTRSApplianceManagement package complains that it's not for Framework 5. However, there is no updated package for framework 5 and I can

Re: [otrs] problems attaching files after upgrade to 5

2015-10-30 Thread Marco Cintolesi - Sysmic srl
Already checked, but the mysql config has not changed in the OTRS upgrade: max_allowed_packet=100M and also, the problem comes only when we try to attach files on the reply page, if we send pre-loaded attachments from standard responses all goes ok, so is not a problem from the DB (the article

Re: [otrs] problems attaching files after upgrade to 5

2015-10-30 Thread Susan Dittmar
Hi, Marco Cintolesi - Sysmic srl schrieb: Hi, today we upgraded our installation to 5, everything goes smooth but now we can't attach files (not in notes or replies) the error we see when we try to upload the file is: [error] Apache2::RequestIO::read: (104) Connection reset by peer at /opt/otr

Re: [otrs] outgoing mails not RfC-conform?!

2015-10-30 Thread Sander Goudswaard
Sorry Jan, but your OTRS version is really too old… See this bug: http://bugs.otrs.org/show_bug.cgi?id=9345 Regards Sander no_signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

Re: [otrs] problems attaching files after upgrade to 5

2015-10-30 Thread Sander Goudswaard
Have you missed the release announcement, Daniel? Regards, Sander no_signature Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens Daniel Litzbach Verzonden: vrijdag 30 oktober 2015 08:12 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] problems attaching files

Re: [otrs] problems attaching files after upgrade to 5

2015-10-30 Thread Daniel Litzbach
Hi there, OTRS 5 is still in BETA. My recommendation is to not use it in a productive environment. Can you find anything in the logs? You might also try another client or capture with wireshark. If nothing helps you maybe should consider downgrading. Von meinem Samsung Galaxy Smartphone g