Re: [otrs] Issue with states and priority

Definitely States and no changes to the default state types. No ACLs are defined. The lists I see and edited are all states as well, not state types. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 16 November 2015 14:11 To: User questions and discuss

Re: [otrs] OTRS 4, unable to start scheduler

Hi, I already tried that with same results. One other thing that I discovered is that when I run ps -u otrs I get: PID TTY TIME CMD 27247 ?00:00:00 otrs.Scheduler. Which stays there till I don't kill it manually. I created exactly same setup in virtual machine that is running M

Re: [otrs] OTRS 4, unable to start scheduler

Hello, try otrs.Scheduler.pl -a start -f Date: Mon, 16 Nov 2015 15:12:17 +0100 From: branislav.b...@gmail.com To: otrs@otrs.org Subject: [otrs] OTRS 4, unable to start scheduler Hello,I just freshly installed OTRS4 for client on Centos 6.5 with MSSQL. I managed to get database connection working

[otrs] OTRS 4, unable to start scheduler

Hello, I just freshly installed OTRS4 for client on Centos 6.5 with MSSQL. I managed to get database connection working, but for some reason that I cant figure out I am unable to get Scheduler running. I can start Cron fine, but when I try to run otrs.Scheduler.pl -a sta

Re: [otrs] Issue with states and priority

Be cognizant of the difference between State *types* and states. Also check if you have ACLs in place. On Mon, Nov 16, 2015 at 8:51 AM, Rob Shears wrote: > Moving on from my last problems, I now have a new challenge that is > causing me to pull my hair out. I have defined via the GUI a whole se

[otrs] Issue with states and priority

Moving on from my last problems, I now have a new challenge that is causing me to pull my hair out. I have defined via the GUI a whole set of new ticket states (8 in total) and set to invalid all the default states (except new). I have gone through sysconfig and looked at everywhere that 'stat