Re: [otrs] Timezone setting

Hi , i am also using OTRS in India Server in USA. It is displaying the time correctly(Local Time) but in the Admin-System log, Logs are showing the time in GMT. whats the reasons ! please suggest. -- regards: Amanpreet Singh On Wed, Jun 10, 2009 at 12:31 PM, otrs-requ...@otrs.org wrote: Send

[otrs] Customer Username Password to new customer.

. what to do to achieve the requirement. help will be appreciated -- thanks regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] stop Ownerupdate notification

hi Marek, u should check the Admin= Queue, ur default queue setting, Customer Owner Notify: set it to No. result in the no notification to the customer. -- regards: Amanpreet Singh On Thu, May 28, 2009 at 1:04 AM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions

[otrs] Stable version of otrs for CentOS 5.2 ??

hi, i have worked with otrs 2.2.7 on a debian machine, but now i am planing for otrs on CentOS, please suggest which version of otrs is stable for CentOS 5.2. thanks -- regards: Amanpreet Singh - OTRS mailing list: otrs

[otrs] apache2 failed to restart after kernel updates !!

is updated which does not allow the perl file to work. help is appreciated. -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] Fetch password from database !

. means passing the wrong password as, Password: goKW7Vf/VqbmM, as adding first two chars of username i think it is in encoded form or a garbage value. plz help thanks. -- regards: Amanpreet Singh - OTRS mailing list: otrs

[otrs] show ownered tickets to all agents

: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http

[otrs] merged mails are not seen at selected queue?

.? -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more

[otrs] How to set the link in header of customer.pl?

./a /td /tr hyper link as google.com, when i click on the link the index.pl will open but in address bar it shows http://localhost/otrs/www.google.com what should i do to open the google.com on clicking the link. plz help -- regards: Amanpreet Singh

Re: [otrs] otrs Digest, Vol 8, Issue 24

hi Yevgeniy, if u want ur 20 customer of a same company want to see each other tickets make the 20 customers with the same IDs . -- regards: Amanpreet Singh On Mon, May 11, 2009 at 5:30 PM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org

[otrs] how to ask a new user to create a account in auto response?

hi, i am new to otrs, using otrs 2.2 on a debian system my problem is, if a person (not a customer) open a ticket, auto response should ask him to create a new account on customer.pl (By passing the URL) should not pass the Username password to him/her as passing to the other Customers. how

[otrs] how to ask a new user to create a account in auto response?

hi, i am new to otrs, using otrs 2.2 on a debian system my problem is, if a person (not a customer) open a ticket, auto response should ask him to create a new account on customer.pl (By passing the URL) should not pass the Username password to him/her as passing to the other Customers. how

[otrs] How to Fetch the correct password of customer

the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoded form or a garbage value. plz help thanks. -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http

[otrs] passing the wrong password in auto response

hi, i am using otrs 2.2 on debian system, i have set the parameter Login: OTRS_CUSTOMER_DATA_UserLogin Password: OTRS_CUSTOMER_DATA_UserPassword in the auto response, it is passing the UserLogin right, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the

[otrs] Two customers of a company can see each other tickets.

hi, i am new to otrs, using otrs 2.2 on debian system, what i want is, two customer of a company ABC can see each other tickets by clicking [image: CompanyTickets] CompanyTicketshttp://localhost/otrs/customer.pl?Action=CustomerTicketOverViewType=CompanyTickets (in customer.pl). how to set ??

[otrs] auto response password test-02

jvfmghmghm -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION

[otrs] auto response not working

-- Forwarded message -- From: Amanpreet Singh gofora...@gmail.com Date: Thu, Apr 30, 2009 at 5:43 PM Subject: auto response not working To: otrs@otrs.org hi, i have installed OTRS on Debian, its working fine sending receiving the tickets, i have set a auto responder for new

[otrs] auto response not working

[11202]: [Notice][main::FetchMail] Fetched 1 email(s) from a...@eurus.net@pop.fatcow.com. help plz, thanks in advance. -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org