[otrs] Deleting attached files

Hello all, I've Google'd and looked on the mailing list archives. Is there a way to strip attached files from a ticket we want to close? I also looked at the Generic Agent to see if there was an answer there. *** * Adam Getchell, M.S. * Director of Information Technology * College

[otrs] Autoreply not working/wrong queue

. *** * Adam Getchell, M.S. * Director of Information Technology * College of Agricultural Environmental Sciences Deans' Office * [EMAIL PROTECTED] (530)752-8008 *** Invincibility is in oneself, vulnerability in the opponent. -- Sun Tzu

[otrs] CustomerUsers LDAP import example, Customer ticket URL

) How would I construct an autoreply to give a URL to the customer for the ticket theyve opened? (OTRS_TICKET_NUM isnt sufficient ;-) Thanks again for any tips or references, Adam Getchell ___ OTRS mailing list: otrs - Webpage: http://otrs.org