Re: [otrs] YAML::XS::Load Error

2013-02-12 Thread Adrià García-Alzórriz
El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure: > There is something that I could do to silence it a part sending cron job > output to /dev/null ? I've checked modules version requirements and they > seems ok. Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null

[otrs] Showing Dynamic Fields in print search results

2013-01-28 Thread Adrià García-Alzórriz
n? Thanks! [1] http://forums.otterhub.org/viewtopic.php?f=61&t=17088 -- Adrià García-Alzórriz adria.garcia-alzor...@adam.es GPG Public Key: 7E00CC15 Tel. +34 902902685 Travessera de Gràcia, 342 08025 Barcelona http://www.adam.es signature.asc Description

Re: [otrs] customer web interface or external email ?

2013-01-21 Thread Adrià García-Alzórriz
t; >> customer web interface or through external email > > -- > > > > Shawn Beasley > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists

Re: [otrs] SLA

2012-12-30 Thread Adrià García-Alzórriz
tifications based on events such changes of state (see Ticket* events). Otherwise you can create an intermediate state to these situation and after find those tickets via GenericAgent. Hope it helps. -- Adrià García-Alzórriz signature.asc Description: This is a digitally signed m

Re: [otrs] Add custom fields in Customer information

2012-10-11 Thread Adrià García-Alzórriz
El dj 11 de 10 de 2012 a les 12:17 +0200, en/na Roy Kaldung va escriure: > On Oct 11, 2012, at 12:14 PM, Adrià García-Alzórriz > wrote: > > El dj 11 de 10 de 2012 a les 09:51 +0200, en/na Roy Kaldung va escriure: > >> On Oct 11, 2012, at 9:21 AM, Adrià García-Alzórriz

Re: [otrs] Add custom fields in Customer information

2012-10-11 Thread Adrià García-Alzórriz
El dj 11 de 10 de 2012 a les 09:51 +0200, en/na Roy Kaldung va escriure: > On Oct 11, 2012, at 9:21 AM, Adrià García-Alzórriz > wrote: > > Hi there, > > > > I'm interested in adding more fields in Customer details. It can be > > possible with OTRS? I think tha

[otrs] Add custom fields in Customer information

2012-10-11 Thread Adrià García-Alzórriz
notice these kind of administrative messages. Do you have any ideas? Many thanks! -- Adrià García-Alzórriz signature.asc Description: This is a digitally signed message part - OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] Dashboard Auto Refresh

2012-10-10 Thread Adrià García-Alzórriz
u know, these basics. And you need a modern browser too, according to OTRS' system requirements [1]. [1] http://www.otrs.com/en/software/otrs-help-desk/features/system-requirements/ -- Adrià García-Alzórriz signature.asc Description: This is a digitally signed message part ---

Re: [otrs] Multi-level tickets classification?

2012-10-09 Thread Adrià García-Alzórriz
to a preset filter. In addition of that, you can combine the above feature with Dynamic Fields to create switches (eg: FrozenTicket as a Checkbox without associate it into a article or ticket) to control ticket flows. -- Adrià Garc