Is their any way to require an agent to attach a note when moving a
ticket to a new queue?
I'd like to be able to force an agent to attach an explanation of
why the ticket is being moved.
Thanks,
- Alan -
___
OTRS mailing list: otrs - We
f the doc
> online for multihosting.
> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/multi-hosting-multi-setup.html
>
> On Fri, Mar 21, 2003 at 12:26:13PM +0200, Alan J. Rothstein wrote:
> >
> > I'm trying to run two instances of OTRS under one serve
I'm trying to run two instances of OTRS under one server.
The server is running Solaris 8 with Apache 1.3.27 and mod_perl 1.27.
I've installed one in /opt/otrs (1.0.1), the second in /opt/otrs_is (1.0.2).
One is using a user called otrs, the second a user called is_issue.
I've set up two databas
