[otrs] Single Ticket View

Is there a script available that allows a user to view a more simplified ticket interface without being able to sign in? For example, a user is given a URL to the ticket in question that takes the following params: emailAddress ticketID createTime http://otrs.somesite.com/otrs/ticketview.pl?emai

Re: [otrs] Queues and Email Filtering

ls Leideck - ITSM wrote: > Hi, > > yes, you can use the PostMaster Filter: > > Match: Subject > Set: X-OTRS-Queue > > On 02.10.2010, at 01:45, Armando Ortiz wrote: > > > Could I filter the incoming emails and drop them into specific queues > > based on text in

[otrs] Queues and Email Filtering

Could I filter the incoming emails and drop them into specific queues based on text in the subject? --- CONFIDENTIALITY WARNING: This email may contain privileged or confidential information and is for the sole use of the intended recipients. Unauthorized disclosure or use of this

[otrs] OTRS:ITSM - Change Management How-To?

I'm trying to work with the CM part of the ITSM and having a little difficulty understanding exactly how it works. Could someone post a quick start with a simple change management scenario? --- CONFIDENTIALITY WARNING: This email may contain privileged or confidential information a