[otrs] how to hide internal agent faq category from public search

Hi, I would like to know how to to hide internal agent faq category from public faq search. Public search cannot search for faqs in internal agent category, but public search can see the internal agent faq categories. I do not want those categories to be listed in the search category box in public

Re: [otrs] image in faq for public cannot view

oming FAQ release. In the mean time I wrote a small > workaround using JavaScript which is attached to the bug. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Apr 6, 2009 at 21:22

[otrs] image in faq for public cannot view

Hi, I have create a few faq for public access with images. When the page is browse from public, it does not show images and there are holes in the images. But when I login and view the faq and I can see the image in the faq document. What permission should I change? I have assign the faq article w

[otrs] what permission to give FAQ folder to public access

Hi, I have install OTRS FAQ and I can see it as agent without any problem. I want some of the FAQ category to be able to access by public. I have set FAQ module state to public (all) and still cannot see category. What permission should I give to public access for some category? Thanks for the gr

Re: [otrs] Change the To: field in the customer new ticket page

Hi Andre, I am also beginner user and looking for the same solutions like what you want. I tried to find in the mailing list and I cannot get the answer that I want. But after digging OTRS manual and some tips from mailing list I sort out how to do it. Here is how I did. - Create customer user fr

[otrs] how to remove to fileds queue name in customer login?

Hi, When I login as customer and create new ticket, I saw a few queue name in To: filed. How can I assign individual customer to specific To: field without seeing others. I wish OTRS has forum since it will be easier to search. Regards, Aung ___ OTRS m

Re: [otrs] where can I change Notification Master email address?

Thanks a lot sollebol, I found it from drop down menu of "Group Selection". Cheers! 2009/1/24 sol sol > hi, > have a look in > admin > System configuration > framework > core > > there you fin : AdminEmail and NotificationSenderEmail. > chrs > > 20

[otrs] where can I change Notification Master email address?

Hi, I am still in learning stage with OTRS and I cannot find where to change Notification Master email address. It is coming in with o...@domainnameaddress. Thanks in advance for your help. Kindest regards, Aung ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] how to change compose answer From email address

> > > > Greets > > Daniel > > > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *Aung 23 > *Gesendet:* Dienstag, 20. Januar 2009 20:03 > *An:* otrs@otrs.org > *Betreff:* [otrs] how to change compose answer From email address > &

[otrs] how to change compose answer From email address

Hi, I am new to otrs and just installed it. When I receive the ticket and try to use compose answer, From: field is with "OTRS System * invalid o...@localhost (no mail exchanger (mx) found!)!" I do not know where to change that o...@localhost to valid From email address. Can anyone guide me wher