How can I modify the system so that when an agent takes a phone call from
a user and inputs that user's username or customer ID into a new phone
ticket, OTRS will pull up all of that customer's tickets or history at
the bottom of the screen?
I thought it did so when I was evaluating OTRS, but now
I am also looking for this exact feature. If OTRS had something like this,
it would cover 95% of what I need. I don't want to have to create 20-30
queues. I'd rather the categories be presented when submitting the new
ticket.
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> It really depends on what you're trying to achieve. I'm sure s
Hi,
I have 1.3.2 installed and I want to be able to filter spam into a spam
queue. We use SpamAssassin on the smtp server and it outputs the
following headers into each message:
X-Probable-Spam: yes/no
X-Spam-Score: any number of *'s
Assuming I've set up a "Spam" queue, how can I set OTRS up to
