The problem that I'm having is this. A user creates a ticket via the web
interface then gets a email confirmation and then replies to the email which
updates the existing ticket in the system but also creates a new ticket.
I need to find a way to make the system not create a new ticket on follow
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Support or consulting for your OTRS system?
= http://www.otrs.com/
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Thanks,
Brett Wells
IT, Systems, Network
to do to get it working.
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Thanks,
Brett Wells
IT, Systems, Network, Software Administrator
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