[otrs] mysql - otrs problems

2006-03-12 Thread Buchner, Daniel
Morning/Afternoon, I had a few issue with crashed tables last week and haven't been able to resolve these. Since last week I have repaired all associated database tables (ALL tables), with "mysql repair table ..." and via myisamchk. Either repair function returns an all clean yet the GenericAge

[otrs] mysql schema disspeared?

2006-03-08 Thread Buchner, Daniel
Weirdest thing ever. I am able to perform all operations except the ones which require the genericAgent.pl when i had a closer look I got the below. Question is - has anyone else come across this? I have not made any changes, nor has anyone else. Don't really know who or what would have removed t

[otrs] Generic Agent stopped working

2006-02-26 Thread Buchner, Daniel
Hi, Over the weekend I have had an influx of spam. 17.000 messages all dumped into one queue + several hundred in another. Problem is that I can't access the generic agent. Simply times out and when I check the process queue - it's clear the generic agents can't handle the amount of messages

[otrs] Syslog.pm line 312 error...

2006-01-15 Thread Buchner, Daniel
Hi, Anyone got any ideas as to why I *sometimes* get the following error when using PostmasterPOP3.pl, the whole POP process dies and I am required manually purge the affected message from the queue before I can continue. Modification of a read-only value attempted at /usr/lib/perl/5.8/Sys/Sy

Re: [otrs] Team Leaders

2006-01-15 Thread Buchner, Daniel
Hi, how about you give your Team Leaders access to perform searches? That way all they have to do is go to "Search" and then specify the last 24 hours (1 day etc etc) and they will be able to see how many tickets were created. Alternatively, you could give them access to run reports and print/