Re: [otrs] Pending auto close +/-

how do you modify thetime after you choose topending auto close + to close the ticket? On 9/16/05, Stuart Caie [EMAIL PROTECTED] wrote: They're just example pending states, + will put the case closedsuccessful after pending time is reached, - will put the case closed unsuccessful after pending

Re: [otrs] space low error

Art, Yeah thanks for your reply, we did end up running out of HD space because I was running backups from the MYSQL db and storing them on the local machine while another backup utility was grabbing those and storing them in an ofsite location we ended up removing about 12 gig of unnecessary

[otrs] space low error

getting this error when I try to reply to a new ticket that was created is it the drive space on the drive is full, or issues with the application writing to that space on the drive if anyone has any ideas please let me know thanks Error: Can't write:

[otrs] Phone call Error...

getting the following errror when I am putting in a phone call record... OTRS, Suse 9.1, please help if anyone has seen this thanks Error: Duplicate entry '60785' for key 1, SQL: 'INSERT INTO article(ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to,a_cc, a_subject,

[otrs] anyone seen this before

software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/Modules/AgentQueueView.pm line 480 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Error: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES)

I am getting the following error when I try to access OTRS I am using MySQL as the backend DB, SUSE 9.1 for the OS, pointing to Active Directory for authentication access it seems like the user OTRS has lost access through my DB but I cannot seem to get it working I have rebooted the server

Re: [otrs] Error: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES)

to start the MySQL service it fails any ideas on why or what to do at this point? thanks again!! On 7/26/05, Mark J. Nernberg [EMAIL PROTECTED] wrote: On Jul 26, 2005, at 11:51 AM, Chaden Hite wrote: I am getting the following error when I try to access OTRS I am using MySQL as the backend DB

[otrs] Unlock Timing out

What is the reason for the Unlock Time out in OTRS? I have created a Queue called Projects and there are 3 subqueues under this. In one of the subqueue's of Projects a person will take posesion of the ticket but then about an hour later if you look in the history [EMAIL PROTECTED] has unlocked

[otrs] delete user?

how do you delete a new user that you have just created? thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für

Re: [otrs] delete user?

darn, ok Thanks Chaden On Tue, 14 Dec 2004 11:29:56 -0700, Tyler Hepworth [EMAIL PROTECTED] wrote: On Tue, 14 Dec 2004 11:20:38 -0700, Chaden Hite [EMAIL PROTECTED] wrote: how do you delete a new user that you have just created? You don't - unless you want to play directly