From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christian Meier | Medienzentrum
Sent: viernes, 28 de agosto de 2009 10:26
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] no new message alarm on 2.4.3
Please have a look at my similar que
Hi Martin,
>> 3. There used to be a line at the top of each queue display:
>> "Tickets shown: 1-6 - Page: 1 - Tickets available: 6 - All tickets: 8"
>> The "8" above was a link that opened ALL tickets, locked or not, in
>> that queue. Is there a way to re-enable that in 2.4.3? Or am I stuck
>>
Hello Richard,
> 3. There used to be a line at the top of each queue display:
> "Tickets shown: 1-6 - Page: 1 - Tickets available: 6 - All tickets: 8"
> The "8" above was a link that opened ALL tickets, locked or not, in
> that queue. Is there a way to re-enable that in 2.4.3? Or am I stuck
>
Hello Alan,
Thanks for your response!
> Why 2.4.1 and not 2.4.2?
> The message works for me in 2.4.2 clean install, not an upgrade
I upgraded to 2.4.2 - but the red "New message!" alert (according to last
screenshot at http://doc.otrs.org/2.4/en/html/x1769.html) - is still missed.
I know there i
To substantiate my request:
See the last screenshot at
http://doc.otrs.org/2.4/en/html/x1769.html
Unfortunately this red "New message" alert does not work anymore with
2.4.1...any hints?
Thanks in advance,
Christian Meier
E-Learning-Support TU Dresden
--
Hello,
we just upgraded our OTRS from 2.2.4 to 2.4.1.
It works fine so far - except we miss the red alert "New message!" in the black
subject bar for unseen messages in new and/or existing tickets. We rely on this
feature to scan as an agent e.g. "Watched Tickets" for news quickly.
I broke down
