Re: AW: [otrs] OTRS just as long as you do not have 64 bit ARC

2005-12-04 Thread Constantin V. Boulatnikoff
[EMAIL PROTECTED] wrote: Thanks, I was so far, but was not sure how to get around my firewall because we only have an internet proxy. Is it possible to reconfigure CPAN, when I have configured it incorrectlyß Does anyone know what ports CPAN uses? CPAN uses standart ftp/http clients which

Re: [otrs] OTRS just as long as you do not have 64 bit ARC

2005-12-04 Thread Constantin V. Boulatnikoff
[EMAIL PROTECTED] wrote: Dear Support Chain, I an interesting combination. I have setup and sucessfully configured a OTRS server on SuSE 9.3 32 bit system. Now, my boss has ordered 64 bit servers. I now cannot find a version of the perl-GD software that will run on the box. The only ve

Re: [otrs] Email subject encoding problem on Russian utf-8 OTRS 2.0.3 system

2005-12-01 Thread Constantin V. Boulatnikoff
Constantin V. Boulatnikoff wrote: But message subject encoded in utf-8 and has no correct MIME enclosing like =?utf-8?[encoded subject text]==?= so email client uses it's default character set (usually koi8-r or windows-1251) to display subject line and subject line dispayed incorr

Re: [otrs] "Wide character in syswrite" error

2005-11-29 Thread Constantin V. Boulatnikoff
Tomislav Tomasic wrote: *Software error:* Wide character in syswrite at /usr/lib/perl5/5.8.7/i486-linux/Sys/Syslog.pm line 401. This is because Syslog.pm does not accept characters with ASCII code more than 127. The solution is to switch LogModule in Framework -> Core::Log from "Syslog"

[otrs] How to customize customer "My Tickets" table?

2005-11-28 Thread Constantin V. Boulatnikoff
hi ppl, I want to remove "Owner" column in ticket list in customer web-interface. I has seen Sysconfig parameters and has not found anything. How can I do this? bye ppl.. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

[otrs] Email subject encoding problem on Russian utf-8 OTRS 2.0.3 system

2005-11-26 Thread Constantin V. Boulatnikoff
hi ppl, I've benn setup OTRS 2.0.3 and configured using Russian language with utf-8 charset on FreeBSD 6.0-RELEASE box. Everything works fine except system-generated emails using Russian language. The body of message encoded in utf-8 and have apropriate headers: Content-Type: text/plain; cha