Hi,
you can find it here
Kernel/System/Web/InterfaceCustomer.pm: Message => "Sent
new password to: ".$UserData{"UserEmail"},
Kernel/System/Web/InterfaceAgent.pm:Message => "Sent
new password to: ".$UserData{"U
Hi,
my process for this is to get the webform to send to the general email
address and then run a generic agent every 10 minutes that looks for the
form's subject title which is a bit of boiler plate prepended to the users
own subject line. This then puts the web form submission in a queue for
Hi,
Thanks for the reply, and the agent parameter. I will go searching for the
javascript on the printer page and get rid of it as well. Is there a
corresponding parameter for the customer side of things so that all the
ticket info is on one page?
regards
Des Quinn
"Alexander Sch
content
on that ticket in one long page rather than clicking on all the entries. I
know I cant get the print layout but it keeps asking me for a printer to
print to :(
appreciate any help
Regards
Des Quinn
Equinox Consulting
www.equinox-consulting.co.uk
Hi,
I have created a separate closed state that signifies that a call has been
closed but has not been billed for. When a call is put in this state all I
have to do is run a search filter on the state and I get a list of what
calls I have to bill clients for.
The downside of this is that the c
Hi,
I previously responded to the original article but there was no reply and
becaus eth original post was so old I thought it might be worthwhile posting
this on its own.
I saw this old article and thought it might allow me to do what I want. I
want to be able to have a separate note type to
Hi,
I saw this old article and thought it might allow me to do what I want. I
want to be able to have a separate note type to keep track of any costs e.g.
hardware associated with a call. I am concerned by the warning given below:
> Take care that note-type means not ticket state. If you still
crystal reports can do this for you but you would still have to make up the
reports. Also it is not open source software but it is fairly wasy to use.
regards
"ranjinder nijjar" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Funny enough I'm looking for the exact same thing, ple
gards,
Christian
On Fri, Jun 17, 2005 at 10:09:47AM +0100, Des Quinn wrote:
>Hi and thanks for the reply.
>
>I did not upgrade from 1.2 to 1.3.1, as the upgrade I performed was on the
>linux box. The otrs version stayed at 1.3.1 while apache, perl, and mysqls
>version changed. The cur
ity of corrupting the database if I work on it thru the XP otrs
install but thats not an issue as I dont want to add any info to it at the
moment,
thanks for the help so far.
>
>
> On Fri, 2005-06-17 at 10:09 +0100, Des Quinn wrote:
>> Hi and thanks for the reply.
>>
>
>
> On Fri, 2005-06-17 at 01:33 +0100, Des Quinn wrote:
>> Well I have made some progress albeit is a parralell direction :) I have
>> installed the windows version of otrs installer onto a vmware XP session.
>> I
>> have then pointed this at the OTRS database on the
any more clues into my problem .?
"Des Quinn" <> wrote in message news:[EMAIL PROTECTED]
> Hi,
>
> I was using a RH9 based distribution with Apache 2 (httpd-2.0.40-24) and
> mysql 3 (mysql-3.23.58-1.9) but decided to upgrade to the latest version
> of the
Hi,
I was wondering if anyone had any ideas on this or is there any more
information that I can provide that might help?
regards
"Des Quinn" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Hi,
>
> I was using a RH9 based distribution with Apache 2 (http
ars to be very
similar, but I dont get any further by following its suggestions. I do not
get any error message when starting via apachectl. Perl:DBI is
perl-DBI-1.40-4.
Can anyone give me a direction to follow as I am at a loss.
regards
Des Quinn
__
sending out to the client either, but they are being sent to other clients.
I do not know if the log entries and the lack of notifications are related.
Any help or pointers to docs would be greatly appreciated.
thanks
Des Quinn
Wed Jan 12 00:31:41 2005 error OTRS-CGI-1 Need ID or Name
add also if you enable it you have note-external which adds a note that the
customer can see but no notification is sent to the customer. there is also
note-report but I am unser what that type is for
"Tyler Hepworth" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
>> How can a tick
Hi,
would it not be better to install something like Spamassassin that
automatically tags the subject line (or headers etc) and then filter on that
one thing rather than setting up a rule for all possible spam messages.
your spam tagging/sorting/filtering would be more effective if done at the
friendly value. Then agents
would know easily tht customer id 1 = company 1 and customer id 2 = company
2.
just some thoughts
"Tyler Hepworth" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> On Sun, 3 Oct 2004 12:59:01 +0100, Des Quinn
> <[EMAIL
Hi,
Is it intentional that if you have an existing user with tickets that if you
change the cstomer id that they appear to have no tickets associated with
them the next time they log in.
if you change the customer id back to its original value then the tickets
reappear. I am guessing that this
==
the email address above could be routed to a queue as well so that tickets
are raised. I might do that next.
thanks again for your help.
Des
"Martin Edenhofer" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
> Hi Des,
>
> Des Quinn wrote:
>> t
ny help or links that might enable me to solve this.
Thanks
Des Quinn
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