I think that the problem is the $home definition have more /:
Your error: /opt/otrs//Kernel/System/Cache.pm line 83
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Hi,
I have new OTRS3, I like to check that it's possible to change the right
panel of AgentTicketZoom(Ticket information). This panel have this
information:
Type:
State:
new
Locked:
unlock
Priority:
Queue:
Service:
Service Level Agreement:
First Response Time:
Update Time:
Solution Time:
Customer
Hi all,
These days I'm installing OTRS 3.0 beta 5. The most important for my company
are the stats, I read the 19 chapter but I don't obtain the good results.
The problem is the stat don't show the SolutionTime, FirtsreponseTime,
EscalationTime..
I can put this variables and I think that it's ok
Hi all,
These days I'm installing OTRS 3.0 beta 5. The most important for my company
are the stats, I read the 19 chapter but I don't obtain the good results.
The problem is the stat don't show the SolutionTime, FirtsreponseTime,
EscalationTime..
I can put this variables and I think that it's ok
